Order Administrator (Onsite)

Date Posted:

Country:

United States of America

Location:

HWA33: Federal Way WAnd Avenue South Federal Way WA 98001-9345 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

Must be authorized to work in the U.S. without the companys immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

The Order Administrator works directly with Airlines Airline Maintenance and Repair Overhaul (MRO) facilities & Brokers providing support for their parts in the need of for energetic self-starters interested in dynamic environment.

• This is a fully onsite position located at the Collins Aerospace Service Center in Federal Way WA.

• The hours for this position will be Monday-Friday 9:00 AM-5:00 PM.

WHAT YOU WILL DO:

• Perform duties related to overall customer service and account management: logistics contract management and customer relations.

• Effectively manage a large amount of communication and data while complying with internal and external process.

• Process customer repair orders in accordance with Standard Work procedures and when required redirect queries to appropriate department or personnel.

• Physically receives product and moves product through the repair process as necessary.

• Works with the Technical team to ensure customer repairs are completed per requirements.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty credit billing etc.

• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Handle physical requirements of the position including consistent movement and boxing/unboxing up to 15 lbs.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Experience communicating with internal and/or external customers.

QUALIFICATIONS WE PREFER:

• Prior aerospace industry and/or MRO experience is highly preferred.

• SAP and MS Suite experience (Excel Word Outlook Teams).

• Experience with data entry.

ROLE TYPE:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

WHAT WE OFFER:

Some of our competitive benefits package includes:

Medical dental and vision insurance.

Three weeks of vacation for newly hired employees.

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option.

Tuition reimbursement program.

Student Loan Repayment Program.

Life insurance and disability coverage.

Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection.

Birth adoption parental leave benefits.

Ovia Health fertility and family planning.

Adoption Assistance.

Autism Benefit.

Employee Assistance Plan including up to 10 free counseling sessions.

Healthy You Incentives wellness rewards program.

Doctor on Demand virtual doctor visits.

Bright Horizons child and elder care services.

Teladoc Medical Experts second opinion program.

And more!

Learn More and Apply Now!

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.

The salary range for this role is 40000 USD - 82000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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