Customer Service Associates - Visually Impaired
Customer Service Associates - Visually Impaired
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Upselling customers to new products or services may be encouraged.
Qualifications :
Our most successful candidates will have: - High school diploma or GED - Demonstrated ability to perform at a high level to support our high volume of inbound calls - Excellent verbal and written communication skills; proficient reading skills required - Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred - Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required - Prior customer service experience preferred
Additional Information :
Our employees enjoy:
- Competitive compensation packages inclusive of base pay incentives over-time and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid Training whether onsite or in work at home.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive Salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional Health and Life Insurance Plan
- Lunch benefits and subsidy.
- Onsite lunch concessionaire at reduced rates.
- Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
- Free On-site medical suite with nurse and medical doctor.
- Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
- Paid referral program
- Career development & growth opportunities for advancement.
- Excellent Reward and recognition programs.
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
