Customer Service Coordinator
Customer Service Coordinator
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Job Description
Customer Service Coordinator at The NSS Group
Part of Customer Service Testing
24000 per annum
About NSS Group
NSS Group is a nationwide specialist service provider offering building maintenance window and technical cleaning platform hire and equipment testing all delivered in-house across the UK.
About NSS Testing
As a division of NSS Group NSS Testing provides design installation and maintenance of height safety systems and compliance testing services. We ensure clients meet health and safety regulations and British Standards through our Access & Safety and Electrical & Automation teams.
The Role
Were seeking a proactive Service Delivery Coordinator to support day-to-day operations within NSS Testing. Youll act as the key point of contact for clients and internal teams coordinating service requests scheduling works supporting field operatives and ensuring accurate job reporting and invoicing.
Key Responsibilities
- Manage service enquiries and coordinate job scheduling
- Liaise with field teams and clients
- Support quote preparation and purchase order processing
- Validate and log post-work reports and generate client reports
- Assist with H&S packs certificates and general admin tasks
- Maintain high standards of customer service and communication
What Were Looking For
- Strong admin and organisational skills
- CRM system experience preferred
- Attention to detail and excellent communication
- Ability to work under pressure and manage priorities
- A team player with a positive professional approach
IND1
Employment Type
Full Time
