Lead Associate - Operations
Lead Associate - Operations
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Job Description
Proactive management of brokers/insurer accounts to ensure they operate within their credit terms. Receiving payments from agents/brokers and allocating it accordingly to respective policies. Query investigation on insurer/broker accounts deal with queries from brokers/underwriters and deal with their queries and inquiries. Raise queries with underwriters/divisions and call insurer/brokers with resolutions and sort out issues. Chase and Clear outstanding entries ensure ledgers are maintained in an upto date and accurate manner Send emails and keep records of respective brokers agents sub-agents performance in reference to payments. Minimizing the Net Overdue balances. Proactive Chasing of High Premium Cash to accounts Aged Item policies and ensuring clearance of these entries immediately or along with monthly accounts. Responsible for processing invoices and making payments as per the reconciled statements Approving 1st and 2nd level payments as per the authority limits set by the onshore team Correspond to different insurer/division queries Make outgoing calls to brokers agents sub-agents for aged debt and unallocated cash items Should be able to work in a team to achieve Team Goals. To take process related initiatives. Eg. Preparing internal reports/MI To generate Process Improvement ideas Actively support the Leader assisting team members through technical skills. Work with the supervisor for any creation of daily weekly monthly reports Monitor the TAT and SLAs for the team along with the team leader Drive cross functionality within the team Actively participate in team activities and initiatives to encourage a collaborative team approach. Adhere to the WNS & values.
Qualifications :
Graduate (any stream) Prior exposure in Insurance and Compliance processes would be desirable. Back office Non Voice with excellent comprehension and business writing skills WNS policy on background checks to be followed Comprehension skills - understanding requests and be able to apply DPM rules to process the request satisfactorily Written communication skills - English ; ability to articulate responses/queries MS Excel skills - working knowledge of MS Excel MS Word skills - working knowledge of MS Word Basics of Insurance- accreditations are an advantage Proficiency in MS Excel - e.g. pivot tables Vlookups. formatting alignments Strong verbal & written communication Ability to manage & resolve queries - can articulate written and verbal responses satisfactorily for the customer Understanding of upstream/downstream processes Coaching skills Escalation handling skills Documentation skills - is able to create process maps updated DPMs & manuals Stakeholder communication & relationship building skills Analytical mindset - is able to analyse customer queries and respond appropriately Decision making ability - able to take decisions basis customer history investigation and prior knowledge of relevant task/process without being dependent on manuals
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
