Food & Beverage Supervisor

Food and Beverage Supervisor

Deadline for applications:12pm 25th August 2025
Reports to:General Manager of Catering & Retail F&B Manager F&B Duty Manager
Location:The Glasshouse International Centre for Music
Working hours: 0 Hour contract (Casual) evening and weekend work required
Salary:SCP21 - 12.57 ( 12.07% Holiday pay) per hour

Please note: This role will start in September 2025.

About The Glasshouse International Centre for Music

Were a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether youre front of house waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top notch gigs concerts and classes in our own venue at Gateshead Quays out in communities across the North East and through live- streamed performances and digital lessons.

About you

Do you love customer service and thrive in a fast-paced environment Are you great at leading a team and upselling strategies Were looking for experienced passionate supervisors to elevate our customer experience! If youve got experience in Food & Beverage or Hospitality lets chat!

Were open during the day for our classes and evenings for shows and concerts currently were looking for people who have availability to work both during the day evenings and weekends.

The impact youll make

Take pride in your work and bring your dedication and hard work to the forefront as a vital member of our F&B Team. As a direct representative of The Glasshouse you will offer a welcoming warm and professional service to our audiences and visitors ensuring every interaction is memorable.

You will have the opportunity to lead teams across our various F&B outlets including our bars caf and brasserie adapting to business needs and gaining diverse experience. Additionally you will contribute to the success of our prestigious conferences and external hire events.

Join us to progress your hospitality career in a dynamic and supportive environment where your commitment to excellence and passion for hospitality will shine.

Our F&B team members will only be permitted to serve/sell alcohol in accordance with licensing law. If you are under the age of 18 you will be allocated alternative duties within the F&B portfolio.

It would be great if you had experience in:

Experience in leading teams & staff training

Experienced in both caf & bar/cellar work

Supervisor/Team Leader experience preferably in a Food and Beverage or Hospitality background

Skills and knowledge of:

Product upselling

Ability to work under own initiative

Strong leadership skills leading by example

Excellent customer service skills

Excellent interpersonal skills

Ability to multitask and prioritize a varied workload

A strong understanding of operational F&B requirements

It also helps if you have:

Table service experience food hygiene and allergen awareness barista trained cocktail trained

Youll be responsible for:

Upselling and Recommendations: Ensure that the Food & Beverage Team Members are aware of their duties and responsibilities to upsell directly to customers by recommending specials and additional products.

Efficient and Warm Service: Serve customers efficiently and appropriately with a professional and warm manner.

Team Supervision: Supervise the Food & Beverage Team Members in setting up F&B areas ready for service and throughout service.

Hygiene Standards: Ensure that hygiene standards are met and exceeded.

Leadership Role: Deputize for the Food & Beverage Team Managers when required.

EPOS Till Operation: Serve customers using an EPOS till system in adherence with Company Cash Management Policy.

Cash Handling: Handle cash in adherence with Company Cash Management Policy.

Exceptional Customer Service: Deliver exceptional customer service and attention to detail.

Staff Motivation: Motivate staff and lead by example to increase our TripAdvisor rating and reviews.

Line Manager Duties: Undertake duties as requested by your Line Manager.

Beverage Preparation: Make drinks including barista coffees when required (training will be provided).

Kitchen Collaboration: Work in tandem with the kitchen team to deliver efficient food service.

Allergen Awareness: Ensure awareness of allergens in any food/drink served. If in doubt refer queries to the on-duty manager immediately.

Licensing Compliance: Always comply with licensing law and internal policy pertaining to the sale and service of alcohol. If in doubt refer queries to the on-duty manager immediately.

Service Preparation and Cleanliness: Prep all outlets for service and ensure that all outlets are correctly cleaned down at the end of each service run.

Area Maintenance: Ensure that your service area and back of house is kept clean and tidy throughout service and opening hours.

Visitor Experience Enhancement: Proactively look for opportunities to enhance visitors experience during their time at The Glasshouse.

Uniform Standards: Adhere to the correct uniform standards.

Incident Reporting: Report any incidents or equipment issues to relevant staff members as needed following policy and procedure.

Customer Feedback: Report any customer complaints or feedback to relevant staff members as needed following policy and procedure.

Food Safety Compliance: Comply with all food safety and hygiene measures.

But dont worry If youre not a perfect match for the job description and criteria wed love you to apply anyway. We are more interested in your determination positivity and willingness to get stuck in.

Our commitment to your development

At The Glasshouse were always learning. And we know that when it comes to training everyone is different. So youll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area we want to hear about it.

This may be through gaining a qualification on-the-job training or learning within your team but whatever path you take through training and support well help you develop the skills and knowledge you need to thrive in your role.

Diversity Equality and Inclusion

At The Glasshouse we encourage a working environment thats welcoming inclusive and diverse. Different backgrounds views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone so we want to make sure this opportunity is available to everyone no matter your background or the challenges youve faced.

For example we would love to hear from you if you:

• Are D/deaf. Have a disability learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia dyspraxia dyscalculia ADHD autistic spectrum and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African South East and SouthEast Asian Middle East Latinx or North African diaspora or have experienced racism
• These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
• We do not discriminate because of race colour religion gender or gender identity sexual orientation or expression age disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children young people and adults at risk

We are committed to safeguarding and promoting the welfare of children young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records sanctions and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications: 12pm 25th August 2025

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine so If you have any questions about the role or the application process please contact Lois People Coordinator at