Service Operations Support Specialist
Service Operations Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a detail-oriented and highly organized Service Operations Support Specialistto help keep our high-volume automotive service department running at peak performance. This role is focused on internal operations working closely with and supporting the Service Manager advisors and technicians to ensure efficient high-quality service delivery.
If you thrive in a fast-paced team-driven environment and enjoy working behind the scenes to solve problems and improve processes this opportunity is for you!
The ideal candidate will have:
- Experience in an automotive dealership environment (service advisor or internal operations role preferred)
- Strong understanding of vehicle services processes repair workflows and shop dynamics
- Excellent organizational and multitasking skills
- Ability to communicate clearly with advisors technicians and service leadership
- Familiarity with DMS and shop management software
- An excellent attitude and problem-solving mindset
Responsibilities:
- Assist Service Manager with scheduling dispatch tracking and internal reporting
- Provide daily administrative support to the Service Manager and Service Advisors
- Monitor repair timelines and technician productivity to maintain optimal shop efficiency
- Ensure repair order accuracy and compliance with dealership and manufacturer guidelines
- Support warranty claim preparation and documentation
- Serve as a point of contact for internal departments regarding repair status and staff needs
Requirements:
- Must be 21 years old
- Neat professional appearance
- Strong organizational and communication skills
- Must be able to multi-task and work with cross functional teams
- Must have a valid/clean driver license
- Must pass a drug screen and background check
Benefits:
- Competitive pay plan - based on experience
- Paid vacation holidays and sick leave
- Employee vehicle purchase discounts
- Full health benefits including hospital medical prescription drug dental and vision coverage
- Group term life insurance
- Short term and long term disability
- Work-life balance
- Upbeat and friendly work environment
Required Experience:
Unclear Seniority
Employment Type
Full-Time
