Solution Consultant - ServiceOps
Solution Consultant - ServiceOps
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a member of our SolutionConsulting team you will have a major impact on our future success by supporting our Service OperationsSales. You will supportand partner with our Mid-Atlantic & South Solution Consulting team Sales teamProductManagement and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role: The Service Ops Solution Consultanthas the advanced ability to position a better together story for Service Management Technology Operations and DevOpssolutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.
In this role you will:
Partner with the core sales team as the technical expertfor ITOM sales helping to drive land and expand motions with Pro and Enterprise solutions
Ideate build and execute targeted Pipeline generation campaigns including but not limited to Webinars Customer Labs Customer Business Reviews and specialized demos for ITOM solutions.
Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs
Guide customers into deeper adoption of Professional and Enterprise Solutions helping to reduce backlog and accelerating time to value
Answer product feature and technical questions from customers channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value
Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy
Support events including pipeline campaigns executive briefings conferences user groups and trade shows for Service Ops
Qualifications :
In order toqualify for and be successful in this roleyou should have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 2 years of pre-sales solution consulting or sales engineering experience in the customer service field service or CRM software industry
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customers business issue
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritize task and be efficient to minimize wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts
For positions in this location we offer a base pay of $82575 - $128025 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
