PD - AP - Payments

Ready to shape the future of work
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Inviting applications for the role of Process Developer - Accounts Payable-Payments

We are looking for a candidate with good understanding and ability to perform day-to-day Accounts Payable - Payments Operations while meeting the agreed metrics.
In this role the shortlisted candidate will be responsible for processing payments support in researching payment exceptions and work with Subject Matter Expert (SMEs) to resolve them. Update payment reference in trackers and follow up with team to ensure accurate data is recorded and visible across all teams. Document and train the teams on process changes/ updates.
Responsibilities
Review payment proposal generated by accountant before it is submitted for approval to team.
Generate payment proposal for exceptional / VIP vendors if any highlighted by AP team/ Treasury teams.
Work with large volume excel spreadsheet to review validate the payment data before submission for further approvals.
Facilitate payment proposal validation via BOT and flag discrepancies in the file
Carry out tier 1 validation of vendor bank details by checking if the bank details are on the system. Flag the vendors where bank details are not available
Facilitate mitigation of fallouts post manual cheque validation by document handling team wherever required.
Work on payment fall outs due to discrepancy between payment proposal and DocuWare data
Access SharePoint folder for payment confirmation uploaded by AP team and update journal on AX by creating unique ref#
Upload payment confirmation on DocuWare for future reference
Upload payment confirmation on SharePoint to facilitate BOT-driven vendor remittance
Update Payment reference numbers in the trackers and establish appropriate follow up with teams to gather missing data to ensure accurate data is recorded.
Work with SMEs on resolving Customer return payments and Vendor payment- returns in the bank.
Update payment query tracker and ensure timely follow up with teams and approvers where necessary.
Work with Invoice processing team in resolving payment blocks before proceeding to payment proposal run on daily basis or as per the defined schedule.
Work with teams to ensure direct debits are accounted appropriately.
Maintain 100% accuracy & turnaround time in payment proposal generation and support manager in circulating necessary payment reports.
Perform payment reconciliations as per the defined timelines.
Support and contribute to data collation & report building for operational metrics defined in the process.
Required hands-on experience in using excel to create reports Pivot table formatting and cleansing the data.
Periodically review Standard Operating Procedures (SOPs) to capture the changes and get them signed off with relevant approvers.
Participate in quality audits to perform required transaction deep dive analysis and support building appropriate root cause analysis (RCA) for the issues / errors/ observations highlighted by the audit teams.
Support quality/audit teams in payment audits and share relevant support documents with appropriate approvals as and when requested.
Adhere to defined payment process controls.
Identify process improvement opportunities and work with SMEs and transformation teams in developing solutions.
Work with manager to publish daily health metrics to internal management and raise caution on any challenges.
Support team priorities and initiatives and effectively manage workload & staffing.
Additional Responsibilities:
Perform payment reconciliations as per the defined timelines and establish approved follow up mechanism to resolve/close the open items with accuracy.
Review periodically on supplier direct debits vendor credits and duplicate payments before generating payment proposal.
Follow up with Vendors AP teams to resolve payment / banking related issues.
Periodically review Standard Operating Procedures (SOPs) with SMEs to capture the changes and get them signed off with relevant approvers.
Work closely with team to review AP ageing and support AP teams in building Cash flow / payment forecasting where necessary.
Create and circulate daily payment reports to relevant Teams. Maintain 100% accuracy & turnaround time in payment processing.
Conduct training sessions and workshops to enhance team knowledge and skills.
Participate in quality audits to ensure accuracy across teams in the process.
Review /update Root Cause Analysis (RCA) provided by the accountant and work with -SMEs in formalizing the resolutions and update them into SOPs.
Perform payment sample audit and educate the teams on errors with approved solution. Record errors along with Corrective Action and Preventive Action (CAPA) for the errors.
Review issues highlighted by the team and audit teams perform appropriate deep dive analysis to build Actions to prevent reoccurrence.
Work with manager and controls teams to review and update the controls from time to time and ensure on the adherence to the defined payment process controls.
Work with SME and manager to develop health metrics and help to adopt them at the ground level.
Identify process improvement projects and work with SMEs and Transformation to formalize the solutions and support in implementation on the ground.
Involve and contribute to operational governance meetings at country / Business Unit (BU) level.
Perform transaction audit and educate the team on errors with approved solution. Record errors and preventive actions in the designated log and obtain sign off with internal management as per agreed guidelines.
Support manager and HR teams in conducting interviews for the new team member identifications where necessary.
Support quality/audit teams in transaction audits and share relevant support documents with appropriate approvals as and when requested.
Train new joiners / team members on tools & systems. Work with manager and transformation teams on recording best practices support to adopt at the ground level.
Qualifications we look for in you!
Minimum Qualifications / Skills
Bachelors degree in commerce or business administration.
Relevant work experience in a Global environment in Hi-tech manufacturing and IT distribution industry.
Experience of working in ERPs Microsoft Dynamics Oracle SAP and AP payment workflow
Proficiency in using MS office applications such as Word Excel PowerPoint.
Required to work in US time zones.
Should have transformation mindset and participated in transformation projects.
Must have experience in SOP documentation and process mapping.
Excellent written and verbal communication skills in English.
Ability to work both individually and in a team environment.
Excellent problem solving and time management skills.
Ability to think creatively and highlight the issues on time for better resolution.
Capable to multitask and complete the tasks accurately.
Critical thinking skills with an ability to analyze data and an eye for details.

Preferred Qualifications/ Skills
Hands-on experience in managing large volume payment processes in an international environment with US experience is preferred.
Working with Microsoft Dynamics AX is preferred.
Working with any Payment management tools Bank portal interface reviews will be an added advantage.
Experience with Advanced Excel & Visio will be an advantage.
Flexible in working late hours especially during month/quarter end or as per business discretion.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.