Internal Sales Supervisor
Internal Sales Supervisor
Posted on :
08-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Role
We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations mentoring team members driving sales performance and ensuring that targets are met in a fast-paced call centre environment.
Key Responsibilities:
- Supervise and coordinate daily telesales activities ensuring a high level of productivity and professionalism.
- Monitor calls and provide coaching to improve sales techniques customer service and compliance.
- Conduct regular team meetings training sessions and performance reviews.
- Generate reports on team performance sales metrics and customer feedback.
- Handle escalated customer queries and complaints professionally and promptly.
- Motivate and support the telesales team to maintain high morale and a positive working environment.
- Collaborate with other departments (marketing operations etc.) to support campaigns and optimize sales strategies.
- Ensure compliance with company policies procedures and relevant industry regulations.
- Coach the sales team on selling techniques and best practices through ride alongs with each individual.
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent communication interpersonal and motivational skills.
- Ability to analyse performance data and implement strategies for improvement.
- Proficient in CRM systems MS Office suite and call centre software.
- Strong organisational and time management skills.
- High level of professionalism and customer focus.
Desirable Experience
- Experience in the automotive construction or industrial supply sectors.
- Experience with telesales preferably within a B2B environment.
- Previous experience supervising or mentoring a telesales team.
We are committed to inclusion and diversity for the future success of the Wurth Group.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
