Computer Systems Trainer -Learning & Development

The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers providing affordable housing to 528105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHAs mission is to provide quality housing for New Yorkers that is sustainable inclusive and safe while fostering opportunities for economic mobility. NYCHA employs approximately 12000 workers who mange the backend and frontline operations of 177569 apartments in 2411 buildings across 335 conventional public housing and PACT developments.

NYCHAs Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities and a robust library of online learning materials NYCHA L&D offers both technical training in building systems management and leadership development courses that are customized based on NYCHA standard operating procedures. L&Ds mission is to prepare NYCHA employees for the roles they are in and the roles they aspire to attain while managing the wealth of knowledge that employees amass throughout their careers.

L&D is currently seeking a Computer Systems Trainer to train NYCHA employees in the use of enterprise systems including but not exclusive to iWM Maximo Salesforce Workday Kronos Genesys etc. The candidate must be able to create develop revise implement and facilitate courses that educate employees on the standard use of enterprise systems. Responsibilities include but are not limited to the following:

1. Deliver instruction to adult learners in a workplace setting on technology used at NYCHA (iWM Maximo Salesforce Workday Kronos Genesys etc.)

2. Conduct and facilitate computer training classes using instructor-led and online delivery modalities that are in alignment with adult education delivery methodology.

3. Create revise and update training curricula. Design and write training manuals and learning materials including e-learning content.

4. Create PowerPoint presentations. Develop trainers guides.

5. Conduct needs analyses for employee training (e.g. creating and distributing surveys and/or conducting focus groups).

6. Provide technical assistance to NYCHA staff in techniques policies and procedures.

7. Maintain technical training equipment (computers tablets phones etc.).

8. Perform related training and administrative duties as required.

Additional Information:
1. NYCHA employees applying for transfer promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time