Director of Rooms
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a visionary and experienced Director of Rooms to join our luxury hotel in the historic city of AlUla Saudi Arabia. As a key member of our executive team you will oversee the entire rooms division ensuring exceptional guest experiences while driving operational excellence and financial performance.
- Lead and manage the housekeeping and front office teams fostering a culture of collaboration and customer-focused service
- Develop and implement strategic plans to enhance guest satisfaction operational efficiency and revenue optimization
- Own the rooms division P&L contributing to annual budget planning and ensuring expenses are in line with targets
- Drive continuous improvement in quality metrics and guest satisfaction scores
- Spearhead capital expenditure projects related to the rooms division
- Implement and maintain standard operating procedures for housekeeping and front office operations
- Analyze performance data and market trends to make informed decisions and drive innovation in service delivery
- Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
- Mentor coach and develop team members setting clear objectives and providing regular feedback
- Ensure compliance with all relevant health and safety regulations and company policies
- Serve as a key member of the hotels crisis management team
- Build and maintain strong relationships with suppliers contractors and internal stakeholders
Qualifications :
- Proven experience in a similar Director of Rooms or senior leadership role within the luxury hospitality industry
- Strong understanding of housekeeping and front office operations including best practices and emerging trends
- Excellent financial acumen with a track record of successful P&L management
- Proficiency in hotel management systems particularly Micros Fidelio Opera and KnowCross
- Outstanding leadership skills with the ability to motivate and develop high-performing teams
- Exceptional communication and interpersonal skills with the ability to interact effectively with guests staff and stakeholders at all levels
- Strong analytical and problem-solving skills with a data-driven approach to decision-making
- Experience in project management particularly in implementing new processes or overseeing renovations
- In-depth knowledge of health and safety regulations in the hospitality industry
- Ability to thrive in a fast-paced dynamic environment while maintaining attention to detail
- Cultural sensitivity and adaptability to work effectively in an international setting
- Proficiency in English; knowledge of Arabic or other languages spoken in the region is a plus
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Commitment to continuous learning and staying abreast of industry innovations
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
