Senior Salesforce Admin
Senior Salesforce Admin
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Job Description
Company Overview:
Founded over 15 years ago we are a trusted messaging leader for businesses around the globe. We work with customers from small mid-size businesses to large global enterprises across industries including contact centres financial services higher education retail staffing wellness and more. Our commitment to every customer is We will deliver the most advanced simple-to-use messaging platform available so you can focus on the personal touch that sets you apart from your competition .
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Senior Salesforce Admin
Job Overview
As the Salesforce Senior Administrator you will lead the ongoing development and optimization of our Salesforce this highly cross-functional role you will collaborate closely with teams across the organization to identify needs design solutions and implement new business processes.
This position combines elements of a technical Project Manager System Administrator and Salesforce Developer. This role ensures seamless execution of Sales initiatives through process improvements technology integrations and data-driven decision-making. You will also be responsible for the day-to-day configuration support maintenance and continuous improvement of the Salesforce platform and related tools used by our revenue organization.
Location: Pune (Work from Office)
Office Timings: 12 pm to 9 pm
Key Responsibilities
Salesforce Expertise and Platform Management
Serve as the subject matter expert and primary point of contact for all Salesforce-related matters including Sales Cloud and Service Cloud.
Handle all core administrative functions including user account maintenance and platform configuration.
Stay current with Salesforce features updates and security trends and advocate for their adoption to enhance innovation and operational efficiency.
Work closely with marketing to optimize lead handoff and improve SQL to Won conversion rates
Lead Management & CRM Integration
Manage data flow lead/opp scoring data hygiene and CRM integrations between HubSpot & Salesforce to improve data flow ensure consistency and enhance team productivity.
Support and manage integrations with finance support and other systems using Salesforce as the central platform such as Zoho Desk Insycle.
Work closely with marketing to optimize lead handoff and improve SQL to Won conversion rates
Platform Development and Automation
Implement new functionalities and automation using tools like Flows custom objects validation rules Apex and other declarative/custom development approaches.
Collaborate with stakeholders and technical teams to design scalable solutions using a mix of native Salesforce capabilities and custom code.
Data Quality & Analytics
Build and maintain dashboards & reports in Salesforce HubSpot & Power BI
Execute org cleanup and implement duplicate management best practices to maintain data integrity and system performance.
Manage and optimize deployment processes in collaboration with different teams to ensure smooth transitions and minimal disruptions.
Documentation and Enablement
Create and maintain detailed technical documentation for custom builds configurations and processes.
Provide training and support for end users and team members on new features tools and best practices.
Team Development and Collaboration
Contribute to the growth and maturity of the Salesforce team by offering constructive feedback and promoting skill development.
Foster a collaborative team environment by sharing knowledge and facilitating learning opportunities.
Key Result Areas (KRAs) & Metrics
Number of SFDC issues resolved within SLAs.
Adoption of newly released Salesforce features.
Reduction in lead duplication and data errors.
Number of manual processes automated.
Data accuracy Improvement.
Number of critical dashboards delivered/maintained.
Number of documented SOPs or guides delivered.
End-user training sessions conducted or supported.
Requirements
Essential Requirements:
5 10 years of hands-on experience administering Salesforce with a focus on Sales and Service Clouds including work with Lightning components and advanced Salesforce configurations.
Deep understanding of Salesforce architecture and platform best practices with the ability to design and implement scalable solutions.
Proven experience supporting sales and marketing processes including lead and opportunity management territory management partner collaboration and forecast modeling.
Strong background in data analysis and reporting with proficiency in Salesforce reporting tools and Power BI for generating business insights.
Advanced Excel skills including working with large datasets pivot tables VLOOKUPs and complex formulas.
Demonstrated analytical and problem-solving skills with a track record of developing innovative solutions to address business challenges.
Understanding of security principles and best practices related to Salesforce with experience ensuring compliance with industry security standards.
Exposure to HubSpot; expertise is not required but prior experience working alongside working it is a plus.
Desired Requirements:
Experience with API integrations and Salesforce integration tools (e.g. MuleSoft Zapier or similar).
Exposure to Apex and Visualforce development is a plus though not a core requirement.
Demonstrated ability to lead cross-functional projects mentor junior team members and contribute to a collaborative and high-performing team culture.
Strong communication skills with the ability to explain technical concepts to non-technical stakeholders across departments.
A growth mindset with a passion for continuous learning and staying up to date with the latest Salesforce features updates and best practices.
5 10 years of hands-on experience administering Salesforce with a focus on Sales and Service Clouds including work with Lightning components and advanced Salesforce configurations.
Deep understanding of Salesforce architecture and platform best practices with the ability to design and implement scalable solutions.
Proven experience supporting sales and marketing processes including lead and opportunity management territory management partner collaboration and forecast modeling.
Strong background in data analysis and reporting with proficiency in Salesforce reporting tools and Power BI for generating business insights.
Advanced Excel skills including working with large datasets pivot tables VLOOKUPs and complex formulas.
Demonstrated analytical and problem-solving skills with a track record of developing innovative solutions to address business challenges.
Understanding of security principles and best practices related to Salesforce with experience ensuring compliance with industry security standards.
Exposure to HubSpot; expertise is not required but prior experience working alongside working it is a plus.
Experience with API integrations and Salesforce integration tools (e.g. MuleSoft Zapier or similar).
Exposure to Apex and Visualforce development is a plus though not a core requirement.
Demonstrated ability to lead cross-functional projects mentor junior team members and contribute to a collaborative and high-performing team culture.
Strong communication skills with the ability to explain technical concepts to non-technical stakeholders across departments.
A growth mindset with a passion for continuous learning and staying up to date with the latest Salesforce features updates and best practices.
Security-Integrated and Performance Testing OWASP Top 10 vulnerabilities Compliance standards (ISO 27001, SOC 2, GDPR) Security automation practices, Automate vulnerability scanning in build/release pipelines. Implement security testing tools (e.g., SAST, DAST, SCA) within CI/CD. Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices. CI/CD & Automation Lead test automation efforts integrated into DevSecOps pipelines (e.g., using Jenkins, GitLab CI/CD, GitHub Actions). Ensure security checkpoints in pipeline stages. Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing. Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage. Testing Expertise and Strategies Strategize and drive the QA roadmap aligned with business goals and product delivery timelines. Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables. Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery. Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post-deployment validation. Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability Conduct risk-based testing to prioritize critical areas during tight delivery windows. Handle resource planning, hiring, mentoring, and performance reviews for the QA team. Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. Ensure defect prevention through root cause analysis and retrospectives. Required Qualifications: 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation, minimum 3 Year Exp in dev Sec OPS. Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress). Hands-on exposure to DevOps tools and CI/CD environments. Experience in non-functional testing such as performance and basic security validations. Proven ability to lead teams and manage QA for multiple parallel projects. Excellent problem-solving, communication, and team collaboration skills. Comfortable working under pressure and meeting tight deadlines.
Education
Experience in Agile/Scrum methodologies. ISTQB or other relevant certifications. Familiarity with cloud platforms like AWS or Azure. Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration
Employment Type
Full Time
