Manager, Technical Services - Southern Europe
Manager, Technical Services - Southern Europe
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Job Description
Job Title
Job Description
Do you have experience from leading a team or coaching people Are you passionate about business relationships service organizations and world-class support Would you like a challenge within an innovative open and engaging environment
If your answers are YES to these questions you are probably who we are looking for!
Were on the market for our new Manager Technical Services Southern Europe. This role is based in Axis HQ in the Swedish city of bikes students and green parks - Lund.
A warm greeting from the Technical Services Team:Click here to watch or copy-paste the link below in your browser: IS TECHNICAL SERVICES EMEA
Were a team of 50 people based in Lund Sweden that delivers world-class post-sales support our customers in region EMEA. We work in close collaboration with the sales organization and key functions at HQ. We achieve our business goals in a collaborative friendly and open culture.
We are now looking for a Technical Services Manager (TSM) with a specific responsibility for the staff supporting customers in Southern Europe and French speaking countries in Northern Africa.
The regional support team includes two roles Technical Services Representatives (working on Tier 1 level) and Technical Services Engineers (working on Tier 2 level). The TSR roles main responsibility is to handle the customers cases and processes relating to repair/replacement of broken products and over time to step into a broader Tier 1 function including technical aspects. The TSE role delivers comprehensive technical assistance which includes inquiries troubleshooting issues and ensuring timely resolution.
For this manager role French speaking is an advantage.
This position is located in the city of Lund in the southern part of Sweden and in close proximity of Malm and Copenhagen.
WHAT WILL YOU DO
We as a team and as a function deliver world-class technical services to our customers proven by customer feedback. The dedication to our customers the way we take responsibility and the support we give each other are cornerstones in our organization and how we work.
As a manager your primary tasks are to nurture an open team spirit environment create conditions for the team to deliver support at their best and to follow up. You do so by being close and available in the day-to-day work of your employees in support cases that needs advice for the next step communication with the customer or a situation with staffing and availability. You help your team members grow as individuals and in their performance.
The business focus is very important for us and as a manager for a region you will be the main contact for the sales teams in the region when it comes to information sharing and feedback planning for the future and complex customer situations. You create and have relations with other stakeholders in technical services in Lund as well as in other regions and you enjoy meeting and speaking with customers.
To be successful in the role you need to be able to drive and to adapt to rapid changes and to take on or change responsibilities related to the quick development of Axis solutions and the Axis organization. Flexibility balanced and adaptable communication style and relation building are other key characteristics for the role.
Tasks and responsibilities further included:
- Maintain work schedules for your team so that the function is properly covered
- Not only facilitate but also engage in the day-to-day work for the Technical Services Representatives (TSRs) and Technical Services Engineers (TSEs) in your team so that work conditions are good and that service-level goals are being met
- Take responsibility outside your own department and showcase the ability to see a bigger picture and based on that participate in driving improvements
- At times represent Technical Services EMEA at events meetings and presentations.
WHO ARE WE LOOKING FOR
We believe youll thrive in this role if youre a service-minded people-oriented leader who enjoys working in a technical environment where your ability to connect with others and bring structure makes a real difference. Youre genuinely curious about technology and motivated to understand the products and tools your team works with not just to keep up but to be an engaged and knowledgeable leader.
You have a natural ability to build trust and strong relationships and you lead with empathy clarity and purpose. You enjoy seeing the big picture thinking long-term and coordinating across functions to find smart sustainable solutions in complex situations.
Wed love to see that you are/have
- Fluent English skills both written and verbal
- Documented leadership or coaching experience
- A background in service organizations building/maintaining processes for excellent customer service
- Experience (or a very strong interest) in technology and technical products
- A natural ability to build trust and foster strong respectful relationships
- A natural ability to manage and coordinate complex matters involving multiple stakeholders
- Strategic thinking and analytical skills that support sound long-term decision-making
- Strong interpersonal communication skills
Other bonus points for
- Experience in a corresponding role is highly valued
- Experience from the security industry
- Experience in Service Now Salesforce or equivalent systems
Fluency in French is highly relevant and considered essential in many aspects of this role. Additional proficiency in Spanish and/or Italian is seen as a strong advantage. However we remain open to all applicants as our top priority is finding the right person for the role.
WHAT CAN AXIS OFFER
At Axis you will be working within an international organization surrounded by enthusiastic people in an open-minded and innovative culture. We are growing rapidly which means that new challenges and opportunities to grow personally and professionally occur every day. Welcome to take part in our story of success!
READY TO ACT
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. The first step of becoming an Axian is easy all you have to do is apply!
COME JOIN US!
Due to vacation no applications will be reviewed until the 15th of August. However please make sure to send your application as soon as possible no later than the 31st of August. We apply an ongoing selection and reserve the right to close down the recruitment earlier.
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 5000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Manager
Employment Type
Full-Time
