Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Established Ford dealership looking for service advisor. Youll work as a team with one other senior advisor maintaining the service schedule and coordinating communication between customers technicians and the parts department.
Ability to handle multiple ongoing projects at once is a requirement. Proficiency with online computer programs passwords and coding is expected. This is a busy service department. Youll be on your feet and in constant motion.
Experience with automotive repair processes would be preferred. Compensation is team-based so only team players survivehere.
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Listen Question & report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Assist Technicians and Parts Counter obtaining a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
- Coordinate and obtain approval of estimates with after-market warranty companies
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to think outside the box to identify problems
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet all day
Ability to work in a fast-paced environment
Basic computer skills
Positive friendly attitude
High school diploma or equivalent
We are an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
