Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

The Role A Business Process Consultant (BPC) for ServiceNow is a functional and process expert in the ServiceNow Expert Services Team on customer engagement teams consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Core Business Services Products (which includes HR Service Delivery Legal Service Delivery Workplace/Facility Service Delivery Employee Service Management Solutions and Finance & Supply Chain Solutions all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

Be the process expert for HR Legal Workplace/Facility and/or Finance/Supply Chain departments using ServiceNow products and ServiceNow best practices focused on configuration vs. customization to drive business outcomes

Driving HR Legal Workplace/Facility and/or Finance/Supply Chain-specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders

Lead customers in their efforts to take advantage of the ServiceNow Solutions standard capabilities in their efforts to improve their processes

Lead customer design workshops focused on ServiceNow Platform and Solution functionality

Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral

Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution

Draft persona-based and functionality-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.

Guide and advocate for the customers needs throughout the engagement

Support internal unit testing of developed solution during the development stage of the engagement in partnership with Technical Resources

Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Prepare all customer-facing deliverables focused on process

Juggle multiple and complex projects/initiatives

Promote continuous improvement practices for delivery/engagement materials

Support specific sales activities when required

Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually driven by customer needs and internal meetings

Qualifications :

At least 8 years of consulting experience for complex global organizations in the HR Legal and/or Workplace/Facility & Finance/Supply Chain operations/technology departments (e.g. HRIS Legal Operations Space Management Finance Supply Chain etc.) Preferably ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification and relevant ServiceNow Solution-Specific Certified

Implementation Specialist/Accreditation designations (i.e. HR Suite Certification Legal Service Delivery Accreditation Workplace Service Delivery Accreditation Certified Application Developer and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths)

Demonstrated ability to influence and consult (providing options with pros cons and risks) in HR Legal Workplace/Facility Service Delivery and/or Finance/Supply organizations while providing thought leadership to HR Legal Workplace/Facility and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems

Proven experience in defining and deploying future-state processes and in identifying solutions from a people process and technology perspective with a focused prowess on implementation of technology

Strong understanding with leading HR Legal Workplace/Facilities and/or Finance/Supply Chain and related systems and tools such as Workday Oracle / PeopleSoft SAP / SuccessFactors UltiPro Infor SAP ERP etc.

Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio Word and PowerPoint)

Experience in providing Knowledge-Centered Service / Support using technologies

Experience in analyzing and recommending HR Legal Workplace/Facility and/or Finance/Supply Chain strategies based on business priorities

Strong interpersonal skills customer-centric attitude ability to deal with cultural diversity

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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