Patient Services Specialist I (Ashland Care Center) (Bilingual-Spanish)
Patient Services Specialist I (Ashland Care Center) (Bilingual-Spanish)
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1 Vacancy
Job Description
Overview
The Patient Services Specialist I (Bilingual Spanish) will accurately complete patient registration check-in and check-out. The incumbent is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. This position will interact with patients families clinicians and administrative staff in a courteous and professional manner with an emphasis on adhering to high standards of customer service. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards.
Responsibilities
1. Greet clients and visitors and alert clinical staff of clients arrival.
2. Accurately complete the patient registration/check-in and check-out process by obtaining required client information such as new and/or updates to expired consents and financial documentation.
3. Perform regular audits and monitor existing documentation and clinic daily appointment report (DAR).
4. Promptly answer phones appropriately direct calls take and deliver accurate messages answer questions and provide accurate and timely follow-up as needed. Provide incoming callers with directions and Care Center information regarding scheduled appointments when appropriate.
5. Accurately schedule follow-up appointments
6. Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
7. Collect co-pays provide receipts and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
8. Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area department clinic or provider.
9. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
10. Respond to patient families providers and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
11. Regularly monitor and update patient information for various EPIC Work Ques.
12. Collect track and process quality improvement and patient tracking data as needed.
13. Assist with the training of and provide regular support to Care Center and administrative staff.
Qualifications
QUALIFICATIONS:
Bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards. Able to speak Spanish fluently with ease and confidence in a variety of topics related to work home leisure activities as well as events of current public or personal interest or individual relevance. Able to convey intended message with accuracy clarity and precision without misrepresentation or confusion while being readily understood by native speakers.
Must successfully complete and maintain appropriate certification and fluency with appropriate computer systems (i.e. EPIC) according to the timeline established by the clinic program and/or department.
EDUCATION:
High School Diploma or GED required.
Associates degree in human services related field healthcare administration business or specialized vocational training preferred.
EXPERIENCE:
0-2 years of related experience required.
Previous front desk secretarial clerical or customer service experience preferred.
Benefits
Kennedy Krieger Institute offers excellent benefits including medical dental vision 401K with match tuition reimbursement free parking and child care subsidies! In addition we offer rich professional development opportunities.
Minimum pay range
Maximum pay range
Required Experience:
Unclear Seniority
Employment Type
Unclear
