Front Desk and Welcome Center Support Staff (Bilingual)

TITLE: Front Desk and Welcome Center Support Staff (Bilingual)

LOCATION: Central Office and Training Center

The Kansas City Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22000 students and 60 different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings.

With Head Start/preschools 28 elementary schools 7 middle schools and 5 college and career academies/high schools we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic 24% African American 9% White and 6% Asian. To serve our students the district employs approximately 4000 employees including more than 1800 teachers.

JOB GOAL:The Front Desk and Welcome Center Support Staff team member is responsible for performing a variety of clerical functions concerning the maintenance of all student records with respect to confidentiality. As the front-line-employee for USD 500 your role will be extremely important for improving customer experience and satisfaction. The goal should always be to make our guests feel comfortable and satisfied while in our office. These team members will also respond to Welcome Center and school registration-related inquiries from district staff families and position ensures accurate and timely management of student files and records supports enrollment and withdrawal processes and assists families and staff with record requests and general inquiries

ESSENTIAL FUNCTIONS:

• Provide a warm and welcoming five-star customer service environment to KCKPS families

• Assist with student registration transfers and withdrawal processes

• Process records requests from schools families and outside agencies ensuring compliance with FERPA and district policies

• Translate documents and interpret conversations for families and staff as needed

• Provide front office support answering phones greeting visitors and responding to inquiries

• Assist and support families with all aspects of the online school registration process
• Supports school personnel with troubleshooting registration and registration barriers for families
• Assist families with completing processing and uploading required school registration documents into Infinite Campus such as address verifications residential affidavits and power of attorney
• Supports Coordinator of Enrollment and Family Support with processing transfer permit requests as well as planning coordinating and attending school registration events
• Maintain confidentiality of student parent and staff information
• Maintain all student records in the Division ofStudent Services and Family Support
• Respond to written requests from appropriate agencies schools and persons regarding all student records
• Verify accuracy of requested information and appropriate signatures for release of records
• Communicate with school building staff members regarding requests for records.
• Perform all data entry functions pertaining to maintenance of student records including transcripts
• Prepare routine correspondences in response to informational requests and process district forms as assigned
• Excellent knowledge of MS Office and Technology Programs
• Sense of ownership and pride in your performance and its impact on the organizations success
• Good critical thinker and possess problem-solving skills
• Team player
• Good time-management interpersonal and communication skills
• Customer-oriented mindset

• Other duties as assigned by the Director of Welcome Center and Family Engagement

Qualifications

• Advanced problem-solving; organizational and effective communication skills
• Attention to detail in all aspects of assigned duties
• Bi-lingual Required (Spanish)
• Experience with data entry excel and other computer programs
• Strong oral and written communication
• Ability to be flexible and adaptable to the daily needs of the job
• Effectively manage time and work with frequent interruptions
• 60 College hours or passing score on pre-employment test

COMMUNICATION / ORGANIZATION:

• Maintains communication with school personnel and parents/guardians to enhance cooperative action which will meet the educational needs of students.
• Utilizes existing technology effectively in the performance of duties.
• Performs other duties as assigned.

REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

LANGUAGE SKILLS:Ability to effectively present information and respond to questions from groups of administrators staff parents students and the general public.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit walk stand and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must occasionally push items of 50 pounds such as pushing on a bike or wheelchair or moving/rearranging furniture. Specific vision abilities required by this job include close vision distance vision and depth perception.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud and is a standard acceptable level for this environment.

OTHER SKILLS and ABILITIES: Ability to establish and maintain effective working relationships with students peers parents and community; ability to speak clear and concisely in written or oral communication.

TERMS OF EMPLOYMENT: 261 days

SALARY:Level 6

Classified Salary Information - Kansas City Kansas Unified Schl Dist 500

FLSA STATUS: NON-EXEMPT HOURLY

REPORT TO:Director of Welcome Center and Engagement

EVALUATION:Performance of this position will be evaluated in accordance with Board of Education policy

SIGNATURES:

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. The individual holding this position performs additional duties and additional duties may be assigned.

Kansas City Kansas Public Schools is an Equal Opportunity Employer. KCKPSis an equal opportunity employer and shall not discriminate in its employment practices and policies with respect to hiring compensation terms conditions or privileges of employment because of an individuals race color religion sex/gender (to include orientation identity or expression) age disability national origin genetic information or any other basis prohibited by law.

For more information regarding Title IX please contact:

District Compliance Coordinator

2010 N. 59^th Street

Kansas City KS 66104

Title