Business Operations -MHD Enterprise
Business Operations -MHD Enterprise
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
About Us : Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team:
Our Team Delivers Key support services to all Major Accounts that Paytm is holding. Which
includes all Post Live concerns such as Device Issues Pay-out and Recon concern Profile changes Transaction
related concerns.
About the role:
The role is multi-functional and involves working with Business Finance Revenue Assurance and Onboarding. The role key essence to showcase the right creatives/communication at the portal that help meets business objectives and ensure a seamless experience for customer. Dealing with All Post live concerns such as Device Related Issues Pay-out & Recon Concern Transaction
Concern Value Added Service additions API Integration Related Concern Provide data on merchant base with SQL Query. Seeking a highly skilled and motivated Data Analytics Member with a strong background in SQL programs to join our dynamic team. As a member of our Data Analytics you will play a crucial role in analyzing and interpreting complex data sets related to the device and merchant configuration to derive valuable insights and recommendations. Your expertise will help us optimize customer engagement enhance loyalty initiatives and drive business growth.
Expectations/ Requirements
Bachelors degree Specialty: Relevant degree pertaining to the essential duties of this role. (Preferred)
Collaborate with other internal teams such as compliance fraud and risk business development
account management optimization and integration for cascading and/or escalations of merchants
payment-related concerns.
Work closely with the development team and provide recommendations for back-end tools that
improve customer service.
Contribute to process improvement in merchant support by identifying sources of merchant issues
recognizing trends.
Should be open to work six days in a week and weekly off would be on roaster basis.
Should have experience in handling and working on 40-50 emails a day along with a certain
percentage of calling which will also be a part of the KRAs.
Develop comprehensive project plans along with key stakeholders.
Smart thinking and clear communication
Use and continually develop leadership skills.
Track Program/Project performance specifically to analyse the successful completion of short and
long-term goals.
Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp.
on Technology front.
Superpowers/ Skills that will help you succeed in this role.
High level of drive initiative and self-motivation
Understanding of Technology and User Experience
Oversee day-to-day operation.
Listen to team members feedback and resolve any issues or conflicts.
Willingness to experiment and improve continuously.
Should be proficient spontaneous in Hindi/English
Should have knowledge of Fintech terms or would have worked with any Banking / financial group.
Qualifications and skills:
Experience 1 years Strong Problem-solving skills analytical and debugging skills.
Excellent multi-tasking skills and communication skills - both verbal and written
Open to work on weekends/non-working hours whenever required.
Knowledge of SQL Jira Wiki and Kibana is an added advantage.
Understanding of payment flows.
Identified the Product development requirement and raise to the product development using Data
management policies strategies and operational guidelines.
Providing support to all internal/external teams for tech/operational queries.
Why join us
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities.
A solid 360 feedback from your peer teams on your support of their goals
Respect that is earned not demanded from your peers and manager.
Compensation: If you are the right fit we believe in creating wealth for you with enviable 500 mn registered
users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize
credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your; opportunity to be a part of the story!
Employment Type
Full Time
Key Skills
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