Lets unpack this Who are we mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply . About API of NH/Delta T New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969 the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information visit Job Summary The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust service excellence security and customer partnership with the Branch Manager responsibilities include managing customer service inventory control merchandising sales support workplace safety order fulfillment counter sales product delivery and overall branch performance.
Job Duties & Responsibilities- Delivers responsive high-quality customer service across phone email and fax ensuring timely resolution and follow-up.
- Build and maintain strong solution-focused relationships with customers vendors and internal teams through effective collaboration.
- Supports daily branch operations including opening and closing and assumes leadership in the Branch Managers absence.
- Oversee accurate order entry timely fulfillment and high-quality customer service to ensure operational efficiency.
- Manages after-hours responsibilities and maintains clear responsive communication with customers and team members.
- Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
- Ensures a clean well-organized and visually engaging sales floor including shelving endcaps and displays.
- Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
- Maintains alertness and adheres to all safety-sensitive job requirements.
- Proficient in company systems for data entry communication and operational tasks.
- Performs additional duties as assigned with flexibility to adapt to evolving business needs.
Qualifications - High school diploma or GED required
- 3 years of experience in logistics or distribution with 2 years in a supervisory or team lead role
- Proficient in Microsoft Office and standard office technology
- Strong leadership communication and operational skills in warehouse environments
Physical Demands & Work Environment - Full-time role (40 hours/week) requires regular physical activity and equipment operation involves frequent lifting (2550 lbs. occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
- Requires use of forklifts and material handling equipment along with frequent bending climbing and reaching.
- Demands sustained physical movement and visual acuity for safe and effective task execution.
What We Offer: We care about your well-being from day one. Heres a snapshot of the benefits we provide: - Comprehensive health benefits (medical dental vision prescription) starting day one
- 401(k) with company contribution life insurance and disability coverage
- HSA/FSA options paid time off and employee assistance program (EAP)
- Weekly pay employee discounts and additional perks
Equal Employment Opportunity & Pre-Employment Requirements We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
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| Required Experience:
Manager