Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a knowledgeable and customer-focused Service Advisor to join our automotive dealership. The Service Advisor is the liaison between our customers and the service department. This individual will be responsible for greeting customers understanding their vehicle issues coordinating service work and ensuring a seamless experience throughout the repair process. The ideal candidate has a passion for automobiles excellent communication skills and thrives in a fast-paced customer-oriented environment.
Key Responsibilities:
Greet customers promptly and professionally in the service lane
Understand and document the customers vehicle concerns and service needs
Accurately generate repair orders and explain recommended maintenance or repair work
Provide accurate estimates for labor and parts and obtain proper approvals
Communicate with technicians regarding service work and vehicle status
Keep customers informed of progress delays or additional service needs
Coordinate vehicle pick-up and drop-off; schedule appointments as needed
Handle customer concerns or complaints and escalate when necessary
Maintain up-to-date knowledge of dealership services specials and warranty policies
Ensure a clean safe and professional work environment
Qualifications:
High school diploma or equivalent; associate or technical degree preferred
Prior experience as a service advisor automotive technician or in a customer-facing role within the automotive industry
Knowledge of automotive systems and repair terminology
Proficient in dealership management systems (e.g. CDK Reynolds & Reynolds)
Strong communication and interpersonal skills
Ability to multi-task and stay organized in a high-volume environment
Valid drivers license with a clean driving record
Working Conditions:
Majority of time spent in a dealership service office and service lane environment
Some exposure to shop elements such as noise dust and fumes
Full-time schedule including Saturdays and extended hours as needed
Benefits:
Competitive hourly wage plus commission or bonuses
Health dental and vision insurance
401(k) with employer match
Paid time off and holidays
Opportunities for advancement and continued training
Required Experience:
Unclear Seniority
Employment Type
Full-Time
