Key Account Manager I

Summary

Key Account Manager (KAM) plays a crucial role in building and maintaining strong long-lasting customer relationships. They are responsible for developing a thorough understanding of key customer needs and requirements and for coordinating with company departments to ensure that these needs are met.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIESDevelop and maintain strategic long-term relationships with less complex SMB post-sales activities including managing ongoing relationships addressing client needs and upselling or cross-selling additional products or more experienced colleagues in understanding key customer needs and suggesting solutions that fulfill their address and resolve any issues or complaints raised by key clients to maintain in generating new sales that will evolve into long-lasting relationships with in negotiating contracts and meeting established deadlines for fulfilling each clients long-term develop and close renewal upsell and cross-sell opportunities within the named customer accounts for security software products. Manage sales activities and updates in CRM and contribute to creating accurate forecasts. Attain quarterly and annual net new revenue goals and quota a Hunter/Farmer strategy focused on expanding and enlarging revenue of existing named enterprise accounts with assistance of more experienced colleagues. Support the sales team in selling the security vision to prospects through product demonstrations events and target-specific in establishing a regular Business Review cadence either in person or virtually with accounts to achieve revenue optimization and understand customer goals and basic knowledge of the product portfolio and develop the comfort working with resellers to generate new pipeline and with a degree of autonomy but typically follows established guidelines and strategies. Shadow the more experiences colleagues during client meetings and negotiations to learn best out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.REQUIREMENTSEducation:University undergraduate degree in Engineering Business Finance or Computer Sciences or equivalent experience.Experience:Years of work experience: 42 years of field sales experience or equivalent quota-crushing role in the software/technology sector; experience in cyber-security is prefered4 years of experience evangelizing SMB technology with particular focus on SaaS and disruptive cyber security technologies. Security background a with Customer Relationship Management (CRM) systems is necessary for managing customer interactions and sales processes. Expririence with is plus.Knowledge:Strong problem-solving competencies to address and overcome challenges that arise in managing of security solutions field and the ability to sell these to SMB customers is to conduct strategic account planning including setting objectives identifying key stakeholders and developing a roadmap for account in negotiating terms that are favorable for both the client and the company while maintaining strong client abreast of cutting-edge IT industry developments technology trends and understanding competitors positioning can provide a strategic advantage.Language:English B2local languageCommunication:Exceptional verbal and written communication abilities are crucial for effectively conveying ideas and building relationships with small and medium business to clearly and effectively communicate with clients colleagues and stakeholders at all levelsAbility to persuade clients and influence their purchasing decisions.Managerial skills:N/APersonal characteristics:Being self-driven to pursue goals and targets is important especially in a role that requires independent client in fostering and maintaining client relationships is key to ensuring customer satisfaction and focus on excellence in Pipeline Generation & Opportunity Progression; including meticulous planning and to be coached and the discipline to work a proven sales process from beginning to of team sales and the ability to use internal resources partners and team members to be high language skills required: Ability to read analyze and interpret legal documents ability to respond to common inquiries and complaints ability to effectively present information to top executive level of inter-personal relationship and excellent written and verbal communication skillsIntermediate mathematical skills: Ability to calculate discounts interest commissions proportions percentagesDetail oriented and self-reliant with a high level of inter-personal relationship and excellent written and verbal communication skillsCommitment to personal and professional growth through ongoing training and to handle rejection and setbacks positively and persistently pursue to juggle multiple client interactions and tasks simultaneously without losing focus.

Benefits

Health & well-being

• Health insurance
• Death in service
• Employee assistance program (EAP)
• Pension
• Perkbox
• Free sight tests and discount on glasses
• Sick pay
• Extra holiday
• Wellbeing Allowance

Family

• Child Birth Allowance
• Marriage Allowance
• Enhanced Parental leave

Office

• Free Parking
• Hot and cold drinks and fruit
• Friday Breakfast
• Christmas PartySummer Party

Other

• Loyalty award
• Employee referral scheme
• Cycle to work
• Tech Scheme
• Christmas Hamper

Primary location

Bournemouth

Additional locations

Time type

Full time