Outdoor Pursuits Reservations Coordinator Winter 2025/2026
Outdoor Pursuits Reservations Coordinator Winter 2025/2026
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Job Description
Yellowstone Clubs Outdoor Pursuits department is currently seeking candidates for Reservations Coordinator. The purpose of the Reservations Coordinator is to assist provide information and book Outdoor Pursuits activity inquiries from Members and guests through all forms of communication.
Essential Job Functions
Field activity questions through phone calls emails texts and drop-ins.
Process reservations by phone email text and drop-in.
Receive relay and confirm all Outdoor Pursuits and off-property activity reservations.
Work closely with Outdoor Pursuits Managers/Supervisors and other departments on providing effective communication
planning and organization to ensure all activity needs are met.
Promote Outdoor Pursuits activities to Members and guests.
Maintain knowledge of services and activities. Know the status rates and benefits of all services.
Communicate reservations to necessary departments.
Perform opening and closing duties as necessary.
Be the initial point of contact of all Outdoor Pursuits inquiries and activities reservations.
Manage daily reservation system from inquiry to confirmation including alterations to itineraries.
Other Duties and Responsibilities
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity organization and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members guests vendors customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members and guests at all time.
- Maintain a clean and neat appearance at all times.
- Communicate regularly and effectively with all employees supervisors managers and directors.
- Perform work in a safe and high quality manner.
- Project a favorable image of Yellowstone Club to Members and guests at all times.
- Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
- Assist other departments as necessary during busy periods
Experience/Education Required
- One to two years of customer service related experience
- Proficiency in the Microsoft Office suite of programs
- High school diploma GED or vocational training or job-related course work required
Experience/Education Preferred
- One year of experience with a reservations system
- Proven experience using communication and organizational skills to accomplish goals
- Formal training at vocational schools colleges or universities recognized
- Similar combination of education and experience
- Knowledge of administrative and clerical procedures and systems such as word processing managing files and records designing forms and other office procedures and terminology.
Computer Skills
Knowledge of Microsoft office products Word Excel Outlook Publisher and Power Point
Yellowstone Club offers great benefits:
- Eligible for Ski pass program to Big Sky or Bridger Bowl
- Free public transportation from Bozeman to the Club
- Complimentary meal each shift
- Apex Medical Benefits
- Discounted Employee Housing
- Discounts to over 1000 retailers to include travel wellness home etc.
- Seasonal employee retail sales
- Employee Appreciation Day
#LI-RB1
Required Experience:
IC
Employment Type
Temp
