About the Role:

Grade Level (for internal use):

Role title: Customer Success Manager EMEA Global Intelligence & Analytics

The Impact:

Customer Success Managers serve as subject matter experts for our powerful complex solutions as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates transportation/logistics firms financial institutions governments military and law enforcement agencies academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment.

Whats in it for you:

You may be a great fit for our next Customer Success Manager if the following career benefits appeal to you:

• Client-facing impact: You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions.

• Empowerment: You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle.

• Commercial success: You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure.

• Entrepreneurial innovative culture: You like the challenge of working in an environment that is ever evolving: enhancing our solutions refining our processes adapting our strategy.

• Career growth: Our most successful Customer Success Managers master the areas of data analysis public speaking and presentation development interpersonal skills including objection handling probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management sales project management consulting and others.

Responsibilities:

Our next successful Customer Success Manager will take personal ownership of responsibilities like these:

• Understanding Client Needs:Develop a comprehensive understanding of prospects and customers workflows and needs to maximize the benefits of S&P Global solutions.

• Demonstrations and Training:Provide tailored demonstrations and training sessions to showcase GIA solutions value proposition driving business development customer usage and product awareness to optimize customers workflow.

• Advanced Support:Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels.

• Data and Dataset Expert: Were looking for a person that will gain comprehensive knowledge of our data offerings including sources methodologies and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices.

• Creation of Customized Dashboards: Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients.

• Data Feed Support: Assist clients in setting up data feeds and troubleshooting related issues ensuring seamless integration with their systems.

• Cross-Functional Collaboration:Collaborate with cross-functional teams to manage client and prospect requests channel feedback and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate.

What Were Looking For:

• Required Languages: Native/fluency in verbal and written French and English is a must. Additional language skills such as Spanish is a plus.

• Academic background: Bachelors degree or higher achievement in business administration economics international trade or finance from an accredited university or comparable curriculum/work experience.

• Preferred Professional Experience: Although not required prior professional experiences in similar positions are highly preferred.

• Communication: Strong communication and presentation skills both verbal and written with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person.

• Troubleshooting skills: Strong troubleshooting/problem-solving skills. The candidate will be highly numerate meticulous and have strong business analysis skills.

• Interpersonal skills: Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints.

• Self-starter: Ability to work independently while still interacting within an integrated team structure. Personal initiative and ability to prioritize and multi-task efficiently and effectively.

• Self-learner: Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities.

• Results oriented: You can deliver specific business outcomes within a defined deadline to specifications.

• Required Occasional Business Travel: Some opportunities may require occasional domestic and/or regional international business travel.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.