Sr. Client Success Manager
Sr. Client Success Manager
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1 Vacancy
Job Description
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit Description and Mission:
The Senior Client Success Manager (CSM) is an exciting opportunity to join a high-growth entrepreneurial team within our Insurance LOB. This business unit is powered by an industry leading software platform and backed by Agero a market leader with decades of experience serving the automotive services industry. The role will join a select team tasked with the mission to provide quality services and efficient processes to insurance clients thereby achieving mutual goals of growth profitability and customer satisfaction. This individual leads all daily client facing activities for assigned vertical markets and aligned client addition the Senior CSM is responsible for management and expansion of Insurance partnerships and general account partnership activities. He/She reports to the Director of Client Success with routine direct engagement with team leadership.
The Senior CSM is principally accountable for relationship sustainability expansion service excellence financial and goal attainment. The ability to effectively engage and influence efforts with internal stakeholder groups (e.g. Business Development Operations Product Marketing IT Sales Engineering and Billing) is essential for delivering successful outcomes.
Key Outcomes:
- Establish and manage both executive and working-level (Up and Across) relationships with current and potential clients
- Responsibility for the financial performance health and oversight of the assigned client base including the ability to understand key financial drivers and influences
- Evaluate strategies and opportunities through market sizing revenue and profit potential competitive set strategic nature product requirements permission to sell and overall GTM strategy
- Be the internal client advocate at Agero to ensure client needs are understood and met by key stakeholders and senior leadership
- Deliver and inform internal and external stakeholders when it comes to key performance indicators including identifying key insights and trends while ensuring service agreement commitments. Assemble the right cross-functional teams when required to address any needs or resolve issues the clients may have
- Prepare and deliver business reviews to internal senior leadership updating on progress and roadblocks
- Proactively guide and educate clients towards best practices to improve their utilization of Agero services and outcomes
- Develop and prepare client meeting agendas content lead presentations quarterly and annual reviews and direct participation of others on the team
- Demonstrate critical thinking skills in managing complex customer issues from inception to resolution
- Lead select strategic projects and service agreement negotiations collaborating with internal stakeholders in Marketing Legal Product and Service Delivery
Qualifications:
- 5 years of previous experience in a hands-on role (pre-sales professional services business development enterprise account management) working with Enterprise Customers (Fortune 100)
- Advanced knowledge of the auto physical damage (APD) claim process systems/technology and key stakeholders is required.
- Proven track record of moving partners through funnel delivering results with significant contributions to profitability
- Have advanced experience with CRM software (e.g. Salesforce CRM or HubSpot) Productivity and Business applications (particularly Google suite of services) and Business Intelligence tools (Sigma)
- Teamwork mentality and willingness to learn and grow (experience in a virtual environment)
- Analytical confident with gathering synthesizing and delivering analysis and insights around program performance
- Demonstrated ability to organize multiple account management projects at a time while maintaining sharp attention to detail and strong partner relationships
- BA/BS Degree or equivalent experience
Hiring In:
United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA TX
The anticipated closing date to submit applications for this role is August 28 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Manager
Employment Type
Full Time
