Senior Director Product Operations CXM
Senior Director Product Operations CXM
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$ 173000 - 299000
1 Vacancy
Job Description
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Technology Product & Platform ManagementJob Sub Function:
Multi-Family Technology Product & Platform ManagementJob Category:
ProfessionalAll Job Posting Locations:
Cincinnati Ohio United States of America Raritan New Jersey United States of AmericaJob Description:
This is a remote role available in all states within the United States. While specific cities are listed in the Locations section for reference please note that they are examples only and do not limit your application. We have a preference for candidates available to work during East Coast time hours. Candidates from any location are encouraged to apply.
The Sr. Director of Product Operations CXM is responsible for end-to-end product release management collaborating with Sr. Product Managers for software development managing the entire release process from planning engineering testing to deployment and beyond. They ensure that product releases are well-coordinated efficient and align with product managers goals and customer expectations.
Release Planning & Scheduling:
Collaborates with product managers to define release scope objectives schedules environment availability ensuring alignment with product roadmaps across all squads (10 at a time).
Coordination and Communication:
They facilitate communication and collaboration between product management development quality assurance and operations teams ensuring everyone is on the same page.
Deployment Coordination:
They manage and coordinate the actual deployment of software releases including scheduling preparation merging branching product observability and post-release monitoring.
Process Improvement:
The product operation leader works to continuously improve release processes and practices identifying areas for optimization and efficiency gains.
Platform Scalability and Technical Roadmap Insight:
Provides insights to the technical and architectural roadmap ensuring the release process supports scale reliability and innovation.
Tooling:
Ensures consistent use of J&J tools across squads: Jira Nexus CMDB LeanIX Roadmunk ect
Testing:
Ensures consistent and comprehensive test automation strategy across product teams and coordinates end to end testing and performance testing
Compliance:
Ensures releases comply with internal audit information security regulatory compliance standards across global markets.
Documentation:
They maintain comprehensive documentation of release plans processes and outcomes ensuring a clear and transparent process.
Metrics & KPIs:
Establishes and tracks key metrics (ex. deployment cadences defect arrival pattern rates MTTR lead times platform adoption rate active unique users feature adoption rate etc.) to continuously improve product delivery.
Why This Role is Important
Ensures Smooth Releases:
A well-coordinated release process minimizes risks reduces errors and ensures a positive customer experience.
Facilitates Cross-Functional Collaboration:
The product ops leaders acts as a bridge between different teams fostering communication and collaboration.
Supports Product Managers:
They help product managers focus on product strategy and roadmap while ensuring the successful delivery of releases.
Improves Efficiency:
By streamlining the release process the coordinator can significantly improve efficiency and speed-to-market.
Provides Transparency and Accountability:
Comprehensive documentation and tracking of release activities ensure transparency and accountability throughout the process.
Qualifications
15 years of experience leading large transformation initiatives with a proven track record in customer experience management.
Proven leadership experience overseeing engineering product management and operations teams.
Strong technical background in engineering with extensive experience in product lifecycle management and engineering best practices.
Deep expertise in Agile methods and large complex project delivery.
Demonstrated proficiency in GenAI automation AI-driven workflows and test automation.
Experience managing 20 engineering teams within a matrix organizational structure.
Exceptional skills in designing and implementing reporting models for operational excellence.
Excellent communicator and collaborator capable of engaging with executive leadership and cross-functional teams.
Ability to travel up to 25%
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$173000.00- 299000.00 USD AnnuallyAdditional Description for Pay Transparency:
The Company maintains highly competitive performance-based compensation programs. Under current guidelines this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporations performance over a calendar/performance year. Bonuses are awarded at the Companys discretion on an individual basis.Required Experience:
Exec
Employment Type
Full-Time
