Assistant Office Manager
Assistant Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are seeking a skilled Medical Office Manager Assistant for our offices in Lutherville Md.
This is your opportunity to join one of the areas most recognized leaders in ophthalmology. At Katzen Eye Group we are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our associates contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
Think you have what it takes to enact change and motivate employees Do you have excellent interpersonal communication and customer service skills If YES then we want to talk with you about our newly opened position. With a focus on customer service to both patients and co-workers the Medical Office Manager Assistant will set the standard for providing excellent patient service plan and coordinate the daily activities of the front office staff schedule and train for proper coverage to meet the needs of clinic flow ensure compliance with HIPAA/OSHA standards and will coach and mentor staff to uphold the highest standards of customer service. We are a very busy eyecare center so a high level of positivity patience and energy is required for success in this position.
Responsibilities
- Create and maintain an environment of the highest customer service
- Manage day-to-day operations of check-in check out insurance verification and medical records
- Develop staff through training performance management and creating expectations
- Maintain and work to constantly improve written clinic policy and work flows for clinic tasks/responsibilities including procedures for efficiently using the phone system and EMR
Reconcile daily batches and process deposits
Oversee financial reporting including claim audits and daily charges
Maintain staff schedules to facilitate outstanding patient care and adhere to budget requirements
Input weekly statistics
- Maintain HIPAA/OSHA requirements
- Facilitate a positive collaborative learning environment
Qualifications
- Minimum of a high school diploma or its equivalent
- 3 years of verifiable employment as a medical front office supervisor preferably in ophthalmology or optometry
- Proven success managing a team of patient services representatives is a must
- Hands-on knowledge of check in/out process and using EMR a plus
- Excellent customer service time management and communication skills including listening speaking and writingthe English language; Spanish a plus
- Proficiency in Microsoft office suite and electronic health records
In Turn We Will Provide:
- Benefits to full time team members that include comprehensive medical dental and optical coverage 401K and short term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
#ESP1
Required Experience:
IC
Employment Type
Full-Time
