Team Lead Technical Support
Team Lead Technical Support
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Job Description
Responsibilities
Will lead the technical support team and ensure high-quality resolution of technical issues across the companys deployed simulator systems.
Reporting directly to the Simulator Group Manager they will be responsible for:
- Provide technical leadership for the investigation and resolution of customer-reported issues.
- Own the planning prioritisation and tracking of the teams workload in alignment with project and commercial support teams.
- Drive continuous improvement of support processes documentation and customer outcomes.
- Mentoring and developing support technician(s) ensuring skill development and performance management.
Essential
- Proven track record in a technical support team role.
- Experience with professional ticketing systems.
- Proficiency in cross disciplinary troubleshooting such as in IT/Network communications/Mechanical systems.
- Minimum 5 years experience.
Desirable
Interest in automotive motorsport or simulation applications.
Additional Information :
Why join us
Ansible Motion are part of The AB Dynamics Group an innovative dynamic company with a friendly and supportive working environment. In addition to competitive salaries our attractive benefits package includes a discretionary company bonus scheme and 25 days holiday (plus bank holidays).
At The AB Dynamics Group we set ourselves ambitious objectives and strive to work by our Values of Customers People Diversity Innovation Excellence and Responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age disability gender reassignment marital or civil partner status pregnancy or maternity race colour nationality ethnic or national origin religion or belief sex or sexual orientation.
Why join us
Ansible Motion are part of The AB Dynamics Group an innovative dynamic company with a friendly and supportive working environment. In addition to competitive salaries our attractive benefits package includes a discretionary company bonus scheme and 25 days holiday (plus bank holidays).
At The AB Dynamics Group we set ourselves ambitious objectives and strive to work by our Values of Customers People Diversity Innovation Excellence and Responsibility. We are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against staff based on age disability gender reassignment marital or civil partner status pregnancy or maternity race colour nationality ethnic or national origin religion or belief sex or sexual orientation.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
