Technical Support Analyst – Oracle Hospitality OPERA Applications Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Analyst Oracle Hospitality OPERA Applications Support
Location: Agadir
The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality OPERA product suite (OPERA PMS OXI OWS S&C Reporting & Analytics) and associated hotel interfaces.
Join Oracle in Agadir Bay
Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay Morocco and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:
- Shape the future of a world-class support center from the very beginning delivering 24x7 expertise across the Oracle Hospitality product suite.
- Work with global teams supporting leading hotels and F&B businesses across EMEA.
- Develop deep expertise in Oracle Hospitality solutions including OPERA and MICROS with continuous training and certification opportunities.
- Grow your career within Oracle one of the worlds most respected technology companies.
- Enjoy life in Agadir Bay a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.
At Oracle we dont just support our customers we build lasting Agadir we are building a team that combines local talent with global best practices to deliver exceptional customer experiences. If you are passionate about technology hospitality and delivering excellence we invite you to join us and help shape a first-class support hub in Morocco.
Duties & Responsibilities
- Provide voice and remote support for hotel customers worldwide.
- Troubleshoot OPERA PMS issues (reservations check-in/out billing).
- Document solutions and ensure accurate case records in ICCP tool.
- Collaborate with Oracle teams to escalate and resolve issues.
- Act as customer advocate for hotel users and escalate gaps.
- Provide technical assistance via phone email and remote tools.
- Assist in OPERA configuration installation and training when required.
- Stay updated on OPERA new releases.
Knowledge Skills & Abilities Essential
- Minimum 2 years IT or hospitality systems support experience.
- Experience with hotel PMS applications ideally Oracle OPERA.
- Graduate degree in technical hospitality or business field.
- Understanding of hotel operations (front office reservations housekeeping).
- Customer service experience with direct client interaction.
- Familiarity with Microsoft suite (Outlook Excel Word Project PowerPoint).
- Knowledge of OS (Windows Oracle VMware) desirable.
- SQL experience preferred.
Other Requirements
- Commitment to high-quality customer service.
- Excellent English communication; other languages desirable.
- Strong troubleshooting and problem-solving ability.
- Organizational and multitasking skills.
- Flexibility for global 24x7 shifts including weekends and holidays.
- Cross-cultural awareness.
Abilities
- Ability to build trust with hotel customers and Oracle colleagues.
- Independent worker and team player.
- Adaptable and able to prioritize in dynamic environments.
- Creative thinker to resolve problems and improve processes.
- Resilient under pressure with focus on service quality.
**Note:** This role requires weekend support and shift work in a 24x7 global hospitality environment.
Qualifications
Career Level - IC1
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
