Manager, Customer Experience
Manager, Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overlook the performance analysis optimization and process improvement suggestions for customer experience.
Use project management tools to track progress escalate issues and report on key performance indicators (KPIs) to the country leadership.
Help identify areas for operational improvement applying best practices to enhance customer experiences and streamline internal processes.
Own the implementation of service functions to address customer pain points across the pre live and post-delivery stages ensuring a stellar experience.
Collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis organizing and recommending process improvements to enhance customer experience.
Manage internal stakeholders to set expectations and influence decisions
Work with the Shared Service Centre to implement regional and global best practices for customer experience management.
Work with product rollout teams to ensure seamless rollouts of new vendor products
Monitor and identify potential forces that impact customer satisfaction actively working to leverage positive factors and mitigate negative ones.
Qualifications :
4 years of experience in analytical roles particularly in customer experience support and operations management.
Hands-on experience delivering projects
Ability to analyse data and use insights to drive decision-making and process improvement
Proficiency in Excel and Google Workspace
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
