Account Management Lead

Generation is Threes award winning in-house creative agency. Set up four years ago it has gone from strength to strength earning the trust of the business and gaining recognition from both internal teams and the wider creative industry. 

Were now looking for a senior leader to head up our Account Management team. Youll be leading a brilliant group spanning a wide range of skills and disciplines. This is a key role in the agency bringing clarity structure and momentum to how we work while making sure the team is connected collaborative and consistently delivering creative excellence.  

Generation works across an incredibly broad remit. From thought provoking campaigns like reviving the legacy of Lily Parr the greatest footballer youve never heard of to immersive retail experiences standout in-store activations our high profile Chelsea FC partnership and a presence at some of the UKs biggest festivals. We deliver everything from TV and OOH to fast paced performance and responsive social. Its a high volume high impact environment where no two days are the same. 

Youll help shape and implement processes that support great creative delivered on time on brief and on budget. Youll bring a calm solutions-focused approach that helps the team connect the dots avoiding siloes. Youll be a key link between internal marketing stakeholders and the creative teams ensuring relationships stay strong and the work keeps moving forward. 

This is a role for someone collaborative pragmatic and ego-free. Someone who leads by example brings people together and isnt afraid to get stuck in. 

Over time Generation has earned the trust of the business. As a result weve taken on more and more of Threes most important and visible briefs. Continuing to deliver at that level and helping the team do their best work will be central to your success. 

Responsibilities 

• Leading a team of Account Managers. Account Management is now a central part of the IHA structure and demand for the teams expertise continues to grow. This is a key leadership rolebringing clarity structure and purpose to how we manage projects and collaborate across the agency. 
• Youll be a highly organised and experienced people leadersomeone the team turns to for guidance on ways of working best practice and how to respond to a brief. Youll create an environment where the team can thrive where expectations are clear and where delivery is consistently excellent. 
• Youll also bring the gravitas and emotional intelligence to navigate senior conversations lead others through change and hold the team accountable. Just as importantly youll help make Account Management a team people want to be part ofand proud to work with. 
• Agency Resourcing and Planning. Prioritising workflow across the agency is a critical part of this role. Youll work closely with the Operations Lead to ensure Generation is resourced to meet the demands of high-priority briefswithout compromising on quality or stretching the team too thin.  Youll evaluate briefs alongside the wider client leadership team ensuring every project is scoped accurately and the agency has the time and space it needs across all functions to deliver creative excellence. This will require a mix of diplomacy strategic thinking and a clear understanding of what it takes to deliver great work.  Youll champion and uphold agency processesensuring theyre followed by all team members without adding unnecessary time or complexity. And because every agency needs to stay agile youll always be planning for the unexpected building in flexibility to handle reactive work without disrupting the flow. 
• Assume commercial responsibility for project delivery. Take commercial responsibility for project delivery. Stay close to how were tracking against time and budget and make sure the spend matches the scale and ambition of the work. As an in-house agency Generation must consistently prove the value it brings to the business so commercial awareness is just as important as creative impact. Keep a clear view of whats in and out of scope and flag any potential overspend before it happens. Look for smarter more efficient ways of working and help the team deliver work thats both effective and accountable. 
• Supporting Through Change. As Three continues to evolve leading the team through change with empathy and transparency will be essential. Youll help the team stay focused on whats possible and highlight opportunities.  Youll create space for growth through additional training exposure to senior leadership via skip-levels and open conversations that build trust. And youll make sure to celebrate the winsbig or smallhelping the team feel valued supported and motivated through every phase of change. 

Qualifications :

• Proven experience leading Account Management teams in a creative or agency environment. 
• A strong track record of delivering integrated multi-channel campaigns across brand retail social and performance. 
• Sharp commercial instincts and confidence in managing budgets scopes and timelines. 
• A collaborative approachable to take big ideas forward and bring creative production and stakeholder teams with you. 
• A deep understanding of the creative and design process and a solid grasp of how work moves through production. 
• The ability to take challenge and interpret creative briefs clearly and constructively. 
• Confidence reading media schedules and translating them into workable plans for creative delivery. 

Additional Information :

Reasonable Adjustments

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process

Were committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview please contact the recruiter directly or email

Vetting

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including but not limited to criminal (DBS) and financial checks to meet the regulators standards. 

Remote Work :

No

Employment Type :

Full-time