Learning & Development Manager

We are seeking an innovative and enthusiastic Learning & Development Manager to join our team at Raffles Udaipur India. As a key member of our Talent & Culture department you will be responsible for designing implementing and overseeing comprehensive learning and development programs that empower our colleagues to thrive grow and consistently deliver exceptional guest experiences.

• Collaborate with department leaders to identify training needs skill gaps and strategic development priorities aligned with organizational objectives
• Design and develop engaging learning programs workshops and modules covering areas such as service excellence leadership development technical skills and compliance
• Implement comprehensive learning journeys for all positions assigning both mandatory and recommended training programs within our e-learning platform
• Directly facilitate and deliver training sessions workshops and orientation programs to colleagues at all levels
• Coach and mentor departmental trainers and leaders on effective training methodologies and facilitation skills
• Support the performance management process by developing tools and training for objective setting feedback and performance reviews
• Identify high-potential colleagues and manage their Individual Development Plans (IDPs)
• Design and enhance new hire orientation and departmental onboarding processes
• Champion the organizations values vision and culture through all learning initiatives
• Manage the L&D budget ensuring resources are allocated effectively and provide a strong return on investment
• Oversee the administration of the Learning Management System (LMS) and maintain accurate learning records for all colleagues
• Develop and implement evaluation methods to measure the effectiveness and impact of learning programs
• Prepare regular reports on L&D activities progress and outcomes for leadership
• Collaborate with the Quality Manager and Safety Officer to reinforce brand standards and safety protocols across all operations
• Participate in strategic committees including ESG and Hotel Safety to champion sustainability initiatives and foster a proactive safety culture

Qualifications :

• Bachelors degree in Human Resources Organizational Development Hospitality Management or a related field
• Minimum 3-5 years of progressive experience in a similar Learning & Development role preferably within a luxury hospitality environment
• Proven expertise in designing developing and delivering engaging training content and programs
• Strong understanding of adult learning principles instructional design methodologies and talent development best practices
• Certified to deliver Train the Trainer training sessions
• Demonstrated experience and proficiency with Learning Management Systems (LMS)
• Fluent proficiency in public speaking both written and spoken English and Hindi
• Strong working knowledge of MS Excel Word & PowerPoint
• Experience in integrating sustainability and CSR principles into learning programs
• Exceptional presentation facilitation and bilingual public speaking skills
• Strong leadership coaching and mentoring abilities
• Outstanding interpersonal and communication skills
• Highly empathetic approachable and genuine in all interactions
• Strong analytical and problem-solving skills
• Results-oriented with an unwavering eye for detail and strong organizational skills
• Ability to multi-task prioritize and work effectively in a fast-paced environment
• Strategic thinker with an innovative mindset
• Experience in managing training budgets and evaluating program effectiveness
• Knowledge of Indian labor laws related to learning and development
• Familiarity with hospitality industry standards and practices

Additional Information :

• An opportunity to be with worlds preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartists Benefits
• Develop your talent through learning programs by Academy Accor.

Remote Work :

No

Employment Type :

Full-time