Software Engineer - Java - Contact Handling
Software Engineer - Java - Contact Handling
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The team you will be joining: Contact Handling
At Wise our Contact Handling team plays a crucial role in shaping the Customer Support experience. Alongside two other engineering teams we build and maintain the core systems that ensure seamless support for our customers as we scale. Our mission is simple: create a frictionless efficient and intelligent customer support experience.
Join us in tackling exciting challenges like:
Understanding and categorizing customer pain points with precision.
Empowering support agents with the right tools and insights to resolve issues efficiently.
Delivering accurate personalized automated responses to enhance customer satisfaction.
Our main vision points are:
Experimentation: We dont always have the right answers upfront so we embrace continuous learning. Through rapid iterations and data-driven insights we refine our approach to solving complex problems.
Maintainability: While we innovate our core foundations contact channels and agent tooling must remain stable scalable and maintainable. This ensures we can focus on future growth without compromising reliability.
Collaboration: We believe in teamwork both within our team and across Wise. By sharing knowledge and working closely with other teams we create solutions that truly enhance the customer experience.
Qualifications :
What we expect from you:
As a Software Engineer you will help us achieve our goals by leading medium - sized projects and by significantly contributing to large projects. You will:
- Work with Java (and optionally with React) to build impactful features (we require 3 years of experience Java or other JVM based language and experience with Spring framework).
- Navigate and shape complex systems.
- Balance your capacity between maintenance tasks and projects directly impacting our target metrics
- Take full ownership of your projectsfrom ideation to deploymentensuring they drive real impact. Youll make decisions and sometimes honest mistakes. Thats part of the process and thats okay.
- Collaborate closely with product managers data scientists data analysts engineers and other product teams in order to deliver impact.
- Help to size and prioritize the teams initiatives.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
