Front Office All-Rounder
Front Office All-Rounder
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Job Description
Were on the lookout for a confident and motivated Front Office All-Rounder to join our dynamic team at Hotel Woolstore 1888. This is a hybrid Guest Service Agent/Reservations role perfect for someone with a passion for guest engagement strong attention to detail and a flair for handling group bookings and event enquiries.
In this diverse role youll be the first point of contact for many of our guests both in person and behind the scenes. Youll combine warm personalised front desk service with proactive reservation and sales responsibilities to ensure every stay starts with a great impression and ends with satisfaction.
Key Responsibilities
- Deliver warm personalised check-in and check-out experiences that leave a lasting impression.
- Manage individual and group reservations accurately across phone email and booking systems.
- Respond to event and group enquiries coordinating with internal teams to ensure smooth planning and execution.
- Coordinate and manage dining events and conference bookings within our Food & Beverage spaces serving as the primary point of contact for clients from initial inquiry through to booking confirmation.
- Maximise occupancy and revenue through upselling cross-selling and proactive rate management.
- Handle guest requests and concerns with professionalism and efficiency ensuring high satisfaction.
- Support daily front office operations including phones emails payments and occasional porter duties.
Qualifications :
- Previous experience in a front office or reservations role (ideally both)
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Confident handling group bookings and coordinating event-related enquiries.
- Detail-oriented with a knack for organisation and multitasking.
- Knowledge of PMS/booking systems (Opera Cloud experience a plus).
- Ability to work a flexible schedule including mornings evenings weekends and public holidays.
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- On-site we offer car parking duty meals and laundry services
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
