GenO Advanced Services Engineer (ASE)
GenO Advanced Services Engineer (ASE)
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Job Description
Join us as an Advanced Services Engineer (ASE) Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation management and use of Oracle technologies. As part of the Oracle Customer Success Services team you will be a member of the international network of experts who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
Engineers in Customer Success Services (CSS) support Oracles largest customers fostering long-term relationships and operational improvements. Advanced Services Engineers (ASEs) enhance Oracle environments by leveraging support-based knowledge and customer experiences helping clients maximize value from Oracle solutions. Click here for more information about CSS
What you will do:
Learn from experts and contribute to customer value through Oracles global network.
Use Oracle tools and resources to stay updated on innovations.
Collaborate with Oracle experts on customer projects.
Understand client needs and align them with Oracle solutions.
Learn to design solutions using Oracle technology and best practices.
Support long-term customer relationships with CSS.
Solve problems with guidance following Oracle policies.
Manage time effectively working individually and in teams.
Communicate technical concepts; Oracle product knowledge is a plus.
Maintain a professional demeanor.
Be available for scheduled out-of-hours operations when required.
What youll bring
Bachelors degree or up to 2 years of relevant experience.
Technical aptitude with an interest in cloud technologies (Artificial Intelligence Blockchain Machine Learning DevOps Security Terraform and Oracle Cloud infrastructure) and programming (Python).
Enthusiasm and dedication to tech hobbies is valued. (E.g. website development hobby programming developing an APP and self-driven exploration of technology and cloud computing (Oracle Amazon Azure Google)
Fluency in English with strong communication skills.
Openness to innovation and new challenges.
Adaptability and confidence in navigating change.
Proactive results-driven mindset.
Resilience and ability to work under pressure.
Strong organization negotiation and planning skills.
High energy with a positive and engaging approach.
Team-oriented with a passion for achieving both individual and group goals.
Critical thinker with problem-solving skills.
Passion for customer success
What well give you
Investment in your professional development with access to Oracles network of experts.
A fun flexible work environment for a great work-life balance.
An inclusive multicultural community that values fresh perspectives.
A buddy program with a senior expert for guidance.
Clear career progression based on performance and development.
Exposure to diverse customers across multiple industries.
Competitive pay and excellent benefits to support your success
Career Level - IC1
Responsibilities
As a Systems Engineer you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and in some areas may work independently.
Employment Type
Full-Time
