Reservation Agent - Aspen Hospitality

Position Summary 
The Reservation Agent provide timely and accurate service to potential guests making reservation inquires for the Limelight Aspen Limelight Ketchum Limelight Snowmass Limelight Denver Limelight Boulder Limelight Mammoth The Little Nell Hotel and Residences at The Little Nell.  Serve as highly motivated team member ensuring guest inquiries and sale leads are answered in appropriate fashion for the department as a whole. This position is based out of our Reservations office in Basalt CO or remote in Denver CO. Ability to travel for training at the main reservations office in Basalt for initial onboarding and in person quarterly training is required. This position reports to the Director of Reservation Sales. 

Job Posting Deadline
Applications for this position will be accepted until August 30 2025  

Essential Job Functions/Key Job Responsibilities 
    Answer inbound guest calls providing expert advice and exemplary guest service 
    Demonstrate a highly professional manner and provide the highest quality of guest service
    Assist in completing the daily functions of the reservations office based on workload and business volumes
    Use available resources to research various reservation situations and guest issues
    Qualify callers by asking questions regarding the desires they have for their lodging
    Close the caller by asking for the booking at the appropriate moment in the call or obtain the callers name address and phone number for follow-up efforts
    Close sales and communicate guest needs to elevate guest experience beyond expectation
    Email confirmations and information regarding reservations made or information requested
    Respond to all inquiries (email or phone message) within 24 hours
    Maximize occupancy by monitoring availability and placing new reservations adjacent to existing reservations
    Achieve and maintain Forbes 5 Star; 5 Diamond reservation standards
    Report to shift on time.  Successfully manage time clock entries per department schedule.
    Attend meetings as required and take notes as needed
    Make Manager aware of guests comments and complaints
    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
    Comply with all policies and procedures for the Reservation Department The Little Nell and the Aspen Skiing Company
    Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff level demand
  Other duties as assigned

Qualifications :

Education & Experience Requirements
    High School diploma or equivalent.
    Two-year college degree preferred

Knowledge Skills & Abilities
    Ability to create an environment of trust
    Ability to multi task prioritize & delegate
    Ability to remain calm and think clearly and logically under stress.
    Competent with computer programs such as Microsoft Office
    Phone sales experience a plus
    Previous hotel reservation experience preferred

Additional Information :

Work Environment & Physical Demands
    Ability to stand type and sit at desk/computer for most of the work shift executing repetitive movements
    No adverse or hazardous conditions
    Not required but preferred to be able to occasionally lift push or pull 25 lbs. individually or with assistance

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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