Membership Manager
Membership Manager
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Job Description
WHAT YOULL DO
As the Membership Manager you will play a key role in developing and executing the membership program strategy for Eastern Europe Region based on the global guidelines and frameworks. Your focus will be on building plans that support initiatives to drive membership awareness onboarding engagement and retention in Eastern Europe Region.
You will:
Set the rewards events and partnership strategy.
Sign-off detailed project strategy and budget.
Identify new opportunities to connect with customers to drive brand building connected to Membership.
Continuously improve the membership experience by identifying pain points and implementing strategies to enhance customer satisfaction and engagement.
Follow up and report on KPIs and objectives connected to the overall membership goals.
Responsible for the planning implementation co-ordination and follow-up of local activities and projects for membership in collaboration with Loyalty Specialists.
Ensure that membership is naturally integrated into marketing campaigns and offers to incentivize member sign-up and retention in collaboration with the Loyalty Specialists.
Define and monitor key performance indicators (KPIs) related to membership program performance such as member acquisition retention rates and engagement.
Stay updated on the latest trends and best practices in loyalty program management and customer loyalty to drive innovation and competitiveness.
Utilize data analytics and customer insights to identify opportunities for enhancements personalized offers and targeted communications.
WHO YOULL WORK WITH
In this role youll collaborate closely with cross-functional teams across the Eastern Europe Region and beyond. You will collaborate with cross-functional teams to design and implement effective membership plans and lead the Loyalty Specialists to enhance customer satisfaction and contribute to the overall growth and success of the business.
WHO YOU ARE
We are looking for people with
Proven experience (3 years) in loyalty program management customer retention or a related role.
Strong understanding of loyalty program principles customer segmentation and customer lifecycle management.
Analytical mindset and proficiency in data analysis to make data-driven decisions.
Excellent communication and presentation skills to convey loyalty program strategies and performance reports to stakeholders
Creative thinking and the ability to develop innovative loyalty initiatives and member benefits.
Ability to work in a fast-paced environment manage multiple projects and meet tight deadlines.
And people who are
Passionate about customer-centricity and continuous improvement.
Strong communicators who can present complex insights in a clear and engaging way.
Collaborative and open-minded team players.
Proactive detail-oriented and organized
Excited to learn new tools and ways of working
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for many and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOULL LOVE WORKING HERE
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
25 % discount in all H&M brands
H&M Incentive share scheme (HIP)
Sport card or access to Multilife Program with employers contribution for you & optionally for dependent members
Life insurance in attractive price
Private medical insurance with employers contribution for you & optionally for dependent members
1 additional day off after being with us 10 years (& after every 5 years)
Bonus for referring a friend to work in H&M
Glasses compensation
Hybrid work model (3 days in the office 2 days WFH)
JOIN US
Our uniqueness comes from a combination of many things our inclusive and collaborative culture strong values and opportunities for growth. But most of all its our people who make us who we are.
This is a full-time role based on a local contract in Warsaw Poland. The Membership Manager role is part of the Customer Activation & Marketing team and reports to the Strategy & Planning Manager.
If you feel that this is an opportunity that will drive you please apply with your CV in English no later than August 17th 2025. Due to data privacy policies we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
*we are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
