Production Monitoring Agent
Production Monitoring Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Follow processes procedures and workflows and keep up to date with new updated procedures
Work in different platforms that connect the product
Pre check games-Monitor system events prior to live games
Monitor all assigned Live games
Check and open tickets for any issues you notice for troubleshooting
Keep up to date with all internal new product features and past week issues
Capture knowledge from new issue resolution and share in the Knowledge BaseRequirements:
Excellent spoken and written English
Any other language is a plus
Familiarity with IT systems is a plus
Any previous experience in video production is a plus
Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
Ability to clearly analyze and document customer issues
Communication with other teams to share matches updates
24 hours shift rotation
*Part Time role
Additional Information :
At Datacentric we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
