Oracle Fusion SaaS Technical Support Engineer
Oracle Fusion SaaS Technical Support Engineer
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Job Description
Oracle is a technology leader thats changing how the world does business and our Customer Success Services (CSS) team supports over 6000 companies around the world.
If you have a passion for innovation in delivering service excellence with a background in SaaS Application support we want you on our team!
UK SC is required but dont disclose the fact you have SC until requested by Oracle Security Admin team.
Who is Oracle Customer Success Services
Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Lifecycle management
As customers grow and mature with their operations we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries create extensions enrichments to the implemented product helping them on their journey to cloud release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPIs.
What youll do
- As a Fusion SaaS Technical Analyst forUKGovernment Clients your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocateforcustomer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
- A main point of contactforcustomers you are responsibleforfacilitating customer relationships with Support Product Management XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As a Fusion SaaS Technical Analyst you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose document and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team routinely sought after to address extremely complex critical customer issues. Services may be frequently provided by on-site customer visits.
The background you should have for this job
- 3-5 years experience with Oracle Fusion SaaS and PaaS Technical Products Database OBIEE OTBI BIP
- Experience with one or more of Java C Groovy PL/SQL
- Eligibility for UKGovernment Security Clearance
- UK Passport Holder
- Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
- Applying and testing of Oracle Updates
- Strong experience in proving support configuration and extension services activities to UK Govt clients.
- Excellent spoken and written English language communication skills.
- Ability to work with multiple teams to address client needs.
- Demonstrate self-initiative and ability to work independently and unsupervised.
- Have hands-on experience in supporting/integrating and extending Oracle SaaS HCM
Expertise in configuring and optimizing applications and understanding of performance tuning techniques.
This role requires UK Personnel meeting minimum requirements. Detailed below
UK Nationals who are eligible to support UK Government Environments can only Apply for this Nationals are individuals who hold at least one of the following government-issued documents.
1. Validate UK Passport
2. UK Birth Certificate
3. UK Naturalization Certificate
We also use
- Fusion SaaS (All)
- Cx Cloud
- EPM Cloud / On Prem
- EBS
- PSFT
- JIRA
#LI-AM3
#LI-Hybrid
Career Level - IC4
Responsibilities
As a Fusion SaaS Technical Systems Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the Fusion SaaS Technical Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Qualifications
Career Level - IC4
Employment Type
Full-Time
