Remote German Customer Service Representative
Remote German Customer Service Representative
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Job Description
Remote German Customer Service Representative
Location: Braga Portugal (Remote)
Start Date: 4th September 2025
Schedule: Monday to Sunday 24/7 (rotative shifts)
Days Off: 2 rotative days per week
Employment Type: Full-time Permanent
About the Role
We are looking for German-speaking Customer Service Representatives to support one of the worlds leading automotive brands. If youre passionate about customer experience tech-savvy and looking to join a dynamic and international team this role is for you!
As a key part of our customer support team you will provide top-quality assistance via phone email or chat to German-speaking customers handling a wide range of inquiries related to the brand.
Your Responsibilities:
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Handle incoming customer inquiries in German via phone email and chat
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Provide accurate information about services vehicles and processes
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Troubleshoot and resolve customer issues with professionalism and efficiency
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Maintain customer records and ensure high-quality interactions
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Follow internal procedures and escalate complex cases when needed
Requirements:
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Native or fluent in German (C2 level)
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Good English skills (B2 level)
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Previous experience in customer service is a plus
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Comfortable with 24/7 shift rotations
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EU citizenship or valid work permit for Portugal
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Good communication skills and a problem-solving mindset
Compensation & Benefits:
- Competitive Salary
- Relocation assistance and shared accomodation provided
Monthly Bonus
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Meal Allowance
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Braga Location Bonus
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Private Health Insurance from Day 1
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Full remote work within Portugal
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Training provided and career growth opportunities
Why Join Us
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Work with a premium automotive brand
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Remote flexibility from anywhere in Portugal
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Stable long-term opportunity in a multicultural environment
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Be part of a team that values quality excellence and customer satisfaction
- Competitive Salary
- Relocation assistance and shared accomodation provided
- Monthly Bonus
- Meal Allowance
- Braga Location Bonus
- Private Health Insurance from Day 1
- Full remote work within Portugal
- Training provided and career growth opportunities
Employment Type
Full Time
