Service Associate - Host (Part-Time)

Shangri-La Toronto

With creativity personal commitment and an emotional sense of true hospitality make the most positive first impression on guests in the Food & Beverage outlets through consistent application of Shangri-Las core practices; maximizing the balance between Colleague Guest and Owner satisfaction.

Primary Responsibilities:

• With high integrity deliver a 5-Star experience to guests providing Shangri-La hospitality from caring people with presence style and personality.
• Greet and seat guests in the Food & Beverage Outlets (Lobby Lounge Patio etc.) and as true service Ambassadors meets service expectations proactively promptly professionally with genuine care to attention and detail.
• Actively demonstrate teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.
• Ensure compliance to all hotel policies standards and core practices.
• Maintain positive internal and external relationships familiarity with local venues attractions restaurants events and Shangri-La hospitality standards.
• Receive guest reservations verify in-house guests maintain seating chart and attend to other service needs as appropriate.
• Advise colleagues of guest special occasions unique celebrations concerns for allergies or other service needs which require special attention once known.
• Resolve food or beverage quality and service complaints at earliest and first point of customer contact advising the Manager as appropriate and ultimately providing outstanding customer service.
• Update the customer database in a complete and accurate way.
• Provide assistance to other F&B colleagues when needed and undertake other ad hoc related responsibilities as required.

The following is considered mandatory for this position:

• Customer Service Excellence Exceptional service style genuinely warm presence friendly sincere nature drive for service excellence internally proud outwardly gracious and humble.
• Communication Excellent communication and social skills 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus Demonstrates safe work practices and looks for ways to minimize workplace injuries
• Decision making- Able to prioritize making prompt fair and reasonable decisions.
• Problem solving Adept at juggling multiple needs calmly respectfully creatively and successfully resolve problems as required.
• Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility.
• Ethical and professional conduct Fulfills responsibilities with highest integrity.
• Technology proficiency Operates and maintains all departmental equipment fully competent with POS and Reservations systems (OpenTable).

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

• Previous fine dining or luxury level service knowledge and training an asset.
• Minimum 2 year previous work experience in a similar capacity.
• Flexibility in schedule and availability on weekdays weekends and/or holidays is required.
• Current SmartServe certification.
• Must be eligible to work in Canada.