Property Caretaker

About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

What were looking for

Vacasa is seeking hard-working energetic employees to help us maintain our large and quickly growing portfolio of vacation homes as a Property Caretaker. Responsibilities will include maintaining homes and housekeeping; which includes deep cleaning organizing stocking amenities and corresponding with our outstanding local team as well as our central management team. Hours can and will vary weekly and seasonally based on business needs. This job serves the Falmouth MA market.

Compensation

• $25 - $28 / hour. Actual pay will vary based on a candidates skill experience education and/or location.
• More benefits and company perks information below

What youll do

• Assist with operations in assigned location managing a specific portfolio of properties
• Manage an efficient and high-quality team ensuring they are trained effective and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails calls and tickets
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean maintained and well cared for
• Perform light home maintenance (light bulbs fix door hinges unclog a toilet etc)
• Conduct regular inspections prior to guest and owner arrivals
• Meet and maintain Vacasa standards and metrics such NPS standard unit appearance and efficiency
• Manage a budget for your portfolio adhering to set annual costs with the ability to perform a cost-benefit analysis
• Resolve escalated guest and homeowner concerns by responding to emails calls and tickets
• Partner and assist your Business Development Representative when new units join the portfolio
• Establish and maintain open collaborative relationships with fellow regional team members and upper management team
• Provide cross-coverage for your manager or peers when necessary

Skills and Qualifications

• Technical computer skills required on all forms of hardware - laptops tablets and mobile devices
• Professional in all forms of communications such as email phone calls video calls and texts
• Ability to work well under pressure in an agile fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience a plus
• Adhere to all company policies and procedures

Work Environment and Physical Demands

• Availability to work Sunday through Saturday early mornings and evenings as needed.
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Occasional need to perform housekeeping and maintenance duties
• Ability to stand sit and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push pull and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend stoop squat kneel and twist
• The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What youll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit ourcareers pageto review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.