RCC Platforms Program Manager
RCC Platforms Program Manager
Posted on :
05-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 137900 - 207300
Vacancy
1 Vacancy
Posted on :
05-08-2025
Job Description
Ready to make a significant impact in the world of digital customer engagement Join us and be a key player in operationalizing our Chat programs. Youll collaborate with cross-functional teams to shape the RCC customer engagement strategy enable exciting new features develop business performance plans and ensure peak event readiness. This dynamic role demands strong enterprise program management experience and a strategic approach to drive business growth and scalability. If you are passionate about creating exceptional customer experiences and thriving in a fast-paced environment this is the opportunity for you! Responsibilities include:- Formulate and implement comprehensive strategies to drive the development and enhancement of chat systems ensuring they align with our business goals and delight our customers.- Strong problem-solving skills to troubleshoot issues and optimize performance; continuously innovate and stay ahead with the latest IVR technology trends.- Influence decisions and facilitate change management through collaboration and leadership.- Comfortable dealing with ambiguity in an unstructured environment.
- 7 years of experience managing projects specifically across teams or with cross functional partners
- Experience creating and managing project workflows and timelines leveraging collaboration tools such as Quip Wrike etc.
- Demonstrated experience in managing complex cross-functional projects with exceptional organizational and multitasking skills preferably in a contact center capacity.
- Great communication and interpersonal skills for effective collaboration with internal teams clients and vendors; skilled at addressing stakeholder needs and ensuring alignment
- Well versed in current technology trends and cutting-edge capabilities.
- Strong analytical skills to interpret call data and user interactions; adept with data visualization tools to produce insightful reports.
- Experience navigating customer journeys context analysis NLP functionality delivery options and payment methods using research teams data tools dashboards and self-service methods.
- Able to aggregate diverse information sources to diagnose root causes of issues delivering clear and compelling presentations to our senior executives.
- Seamlessly navigate through cross-functional teams and organizations to collaboratively tackle problems and lead successful project implementations.
- BA/BS or equivalent experience.
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137900 and $207300 and your base pay will depend on your skills qualifications experience and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
