Community Manager
Community Manager
Posted on :
04-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities: 1. Community Engagement: Develop and execute strategies to build and nurture a loyal engaged online and offline community for Globussoft Technology products and services. Foster interactions between community members responding to questions feedback and issues promptly. Organize and facilitate community events (e.g. webinars meetups virtual events) to drive engagement and provide value to users. 2. Content Creation & Curation: Create and curate engaging content (articles social media posts newsletters videos) that resonates with the community. Share updates tips product news and helpful resources to keep the community informed and engaged. 3. User Feedback & Advocacy: Gather feedback from community members to help improve products services and the overall user experience. Act as a bridge between the community and internal teams(e.g. product support and marketing) to address concerns and advocate for the communitys needs. 4. Social Media & Forum Management: Oversee and manage company social media accounts and online forums(e.g. LinkedIn Facebook Twitter Reddit Discord or product-specific forums). Respond to direct messages comments and posts in a timely manner ensuring all interactions are consistent with the companys tone and values. 5. Customer Support & Problem Resolution: Provide top-tier support to community members by resolving queries technical issues and concerns related to Globussoft products and services. Collaborate with the customer support team to address complex issues and improve the customer experience. 6. Community Growth & Outreach: Implement strategies to grow the community through referrals partnerships and influencer collaborations. Identify and engage with industry influencers and advocates to promote the brand and increase community visibility. 7. Metrics & Reporting: Track and report on key performance indicators (KPIs)such as community engagement growth sentiment and content performance. Analyze community trends and insights to continuously refine community strategies and improve engagement. 8. Brand Representation: Act as the voice and face of Globussoft Technology in online communities ensuring all interactions reflect the companys values and brand identity. Represent the company at external events conferences and online forumsto expand community presence and brand awareness. Qualifications & Skills: Bachelors degree in Marketing Communications Business or a related field (or equivalent experience). Experience managing social media platforms and online communities(Facebook LinkedIn Twitter Reddit etc.). Excellent time management skills with the ability to juggle multiple projects and priorities effectively. Proven experience as a Community Manager Social Media Manager or similarrole ideally within the tech or software industry. Excellent written and verbal communication skills with the ability to craft compelling messages and connect with diverse audiences.
Employment Type
Full-time
Key Skills
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