Business Analyst
Business Analyst
Posted on :
04-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-08-2025
Job Description
Preferred certification:
ITILv4 certification preferred
Required Skills:
BA for Service Management preferably knowledgeable and experienced in ITSM ITILv4 (5 Years)
Ability to effectively prioritize and execute tasks while under pressure (5 Years)
Ability to ensure that user expectations are met during the testing process (5 Years)
Ability to identify and analyze suitable opportunities for test automation (5 Years)
Ability to prioritize and manage multiple projects and project activities simultaneously while meeting established deadlines (5 Years)
Create and execute test plan (5 Years)
Analyzes and verifies requirements for completeness consistency comprehensibility feasibility and conformity to standards (5 Years)
Azure DevOps (ADO) Atlassians Jira IBMs Rational Team Suite (RTC) (5 Years)
Business process definition requirements definition and development and support of integrated business applications (5 Years)
Communicates changes enhancements and modifications of business requirements - verbally or through written documentation (5 Years)
Demonstrate strong verbal and written communication skills (5 Years)
Knowledge of business process analysis techniques design and development (5 Years)
Requirements and Use Case documentation (5 Years)
Excellent interpersonal verbal and written communication skills and the ability to interact with a diverse group of team members including executives managers IT professionals and subject matter experts
Experience in process mapping group facilitation data gathering and analysis and phases of project life cycle (requirements gathering design development deployment training and measuring effectiveness.)
Experience delivering software as part of an agile delivery team
Strong ability to work effectively within time constraints changing priorities and independently
Proficient in Microsoft Office Suite including Excel Word PowerPoint and Visio
Experience with requirement gathering software such as Azure DevOps TFS JIRA or RTC
Analyze business strategy and user needs document specifications and translate business objectives into proper system requirement specifications
Guide business customers through business case development for new applications/functionality including cost / benefit analysis and risk / impact analysis
Understanding of how to deliver value through realizations of benefits avoidance of cost identify new opportunities and modernizing the organization
Focus on continuous improvement for both the business process and the underlying technologies and system support
Strong ability to decompose complex
Client is seeking a Business Analyst to support service management initiatives ideally with experience in ITSM and familiarity with ITIL practices. Client is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy safe stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest most effective solutions through discovery open discussion and collaboration. We have fun together care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes refining our solutions and improving ourselves to the benefit of the Iowans we serve
Job Responsibilities:
Statewide and agency-specific service request workflows
Change management procedures for client staff including expansion of change and configuration management practices
CMDB relationship mapping for Configuration Items (CIs) tracked within the system
Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and client departments
Identification and documentation of integration needs between ITSM processes and other business systems
Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
Supporting QA testing efforts including documentation and execution of test cases for various ITSM processes
Work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
Creating presenting and maintaining user stories acceptance criteria demo expectations and design documents in client-defined systems.
Creating/documenting tracing maintaining prioritizing and assessing changes to business processes and the associated requirements
Working closely with key decision makers systems owners and end users in support of core processes and critical business objectives
Conducting research to obtain data analyzing problems to advise and recommend solutions
Querying and analyzing data to determine solutions such as installation of alternate methods and procedures changes in processing methods and practices or redesign of products or services
Advising client or department heads on alternate methods of solving needs or problems and recommending specific solutions
Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
Working closely with all IT organizations and driving projects to successful completion
ITILv4 certification preferred
Required Skills:
BA for Service Management preferably knowledgeable and experienced in ITSM ITILv4 (5 Years)
Ability to effectively prioritize and execute tasks while under pressure (5 Years)
Ability to ensure that user expectations are met during the testing process (5 Years)
Ability to identify and analyze suitable opportunities for test automation (5 Years)
Ability to prioritize and manage multiple projects and project activities simultaneously while meeting established deadlines (5 Years)
Create and execute test plan (5 Years)
Analyzes and verifies requirements for completeness consistency comprehensibility feasibility and conformity to standards (5 Years)
Azure DevOps (ADO) Atlassians Jira IBMs Rational Team Suite (RTC) (5 Years)
Business process definition requirements definition and development and support of integrated business applications (5 Years)
Communicates changes enhancements and modifications of business requirements - verbally or through written documentation (5 Years)
Demonstrate strong verbal and written communication skills (5 Years)
Knowledge of business process analysis techniques design and development (5 Years)
Requirements and Use Case documentation (5 Years)
Excellent interpersonal verbal and written communication skills and the ability to interact with a diverse group of team members including executives managers IT professionals and subject matter experts
Experience in process mapping group facilitation data gathering and analysis and phases of project life cycle (requirements gathering design development deployment training and measuring effectiveness.)
Experience delivering software as part of an agile delivery team
Strong ability to work effectively within time constraints changing priorities and independently
Proficient in Microsoft Office Suite including Excel Word PowerPoint and Visio
Experience with requirement gathering software such as Azure DevOps TFS JIRA or RTC
Analyze business strategy and user needs document specifications and translate business objectives into proper system requirement specifications
Guide business customers through business case development for new applications/functionality including cost / benefit analysis and risk / impact analysis
Understanding of how to deliver value through realizations of benefits avoidance of cost identify new opportunities and modernizing the organization
Focus on continuous improvement for both the business process and the underlying technologies and system support
Strong ability to decompose complex
Client is seeking a Business Analyst to support service management initiatives ideally with experience in ITSM and familiarity with ITIL practices. Client is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy safe stable and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest most effective solutions through discovery open discussion and collaboration. We have fun together care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes refining our solutions and improving ourselves to the benefit of the Iowans we serve
Job Responsibilities:
Statewide and agency-specific service request workflows
Change management procedures for client staff including expansion of change and configuration management practices
CMDB relationship mapping for Configuration Items (CIs) tracked within the system
Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and client departments
Identification and documentation of integration needs between ITSM processes and other business systems
Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
Supporting QA testing efforts including documentation and execution of test cases for various ITSM processes
Work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
Creating presenting and maintaining user stories acceptance criteria demo expectations and design documents in client-defined systems.
Creating/documenting tracing maintaining prioritizing and assessing changes to business processes and the associated requirements
Working closely with key decision makers systems owners and end users in support of core processes and critical business objectives
Conducting research to obtain data analyzing problems to advise and recommend solutions
Querying and analyzing data to determine solutions such as installation of alternate methods and procedures changes in processing methods and practices or redesign of products or services
Advising client or department heads on alternate methods of solving needs or problems and recommending specific solutions
Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
Working closely with all IT organizations and driving projects to successful completion
Employment Type
Full-time
Key Skills
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