Manager, Internal Communications Lagos, Nigeria

Reference Number: SFBLR52

Job Description:

The AFC is now seeking to hire a Manager to join their communications team. The Manager Internal Communications & Employee Engagement is a new role that will play a pivotal role in fostering effective communication across all levels of the Africa Finance Corporation (AFC). This role focuses on enhancing employee engagement driving organizational alignment and creating a cohesive corporate culture through strategic internal communications. The specialist will ensure that key messages are effectively delivered to internal stakeholders promoting transparency collaboration and alignment with AFC’s mission and values.

Responsibilities:

• Internal Communications Strategy & Planning
  • Develop and implement a comprehensive internal communications strategy aligned with AFC's organizational goals vision and mission.
  • Establish effective channels and tools to disseminate key messages across diverse teams and geographic locations.
  • Ensure leadership updates corporate developments and key initiatives are communicated in a clear engaging and timely manner.
  • Foster an inclusive environment of shared understanding by aligning internal messaging with business priorities and organizational values.
  • Support leadership in integrating internal communication initiatives with broader business and operational strategies.
• Intranet Management
  • Manage and update the intranet platform to serve as the central hub for employee information and engagement.
  • Train content owners coordinate updates and ensure the intranet remains a dynamic and user-friendly platform.
  • Write edit and post content while maintaining an annual editorial calendar aligned with the internal communications plan.
• Content Management
  • Develop and manage engaging content for internal communication channels including the intranet emails newsletters and reports.
  • Create high-quality multimedia content such as videos presentations and infographics to enhance employee engagement.
  • Ensure consistency in messaging and alignment with AFC’s corporate branding and communication guidelines.
• Event Coordination & Planning
  • Organize and support internal events including town halls workshops and leadership forums to promote employee engagement.
  • Plan and deliver both virtual and in-person all-staff events regional meetings and team-building initiatives.
  • Collaborate with HR and senior leadership to align events with strategic objectives and cultural priorities.
• Corporate Social Responsibility (CSR) Communications
  • Lead AFC’s internal CSR communication efforts ensuring alignment with the organization’s sustainability and impact-driven goals.
  • Develop and execute communication campaigns to raise awareness of CSR initiatives internally and externally.
  • Encourage and facilitate employee participation in CSR programs through targeted engagement strategies and storytelling.
  • Collaborate with business units and external partners to amplify the impact of AFC’s social responsibility programs.
  • Ensure effective reporting of CSR activities through internal updates newsletters and external communication channels.
• Employee Engagement & Organizational Culture
  • Design and implement campaigns to enhance employee engagement foster collaboration and strengthen corporate culture.
  • Support HR in driving internal recognition programs training sessions and cultural initiatives.
  • Facilitate open dialogue between employees and leadership through interactive forums and feedback mechanisms.
• Feedback & Analysis
  • Conduct surveys focus groups and other engagement assessments to gauge employee sentiment and measure the effectiveness of internal communication efforts.
  • Utilize analytics tools to track engagement levels identify areas for improvement and refine communication strategies.
  • Prepare reports with key insights and recommendations for senior leadership.
• Cross-Functional Collaboration
  • Work closely with leadership HR and other departments to ensure alignment and consistency in internal messaging.
  • Act as a trusted advisor to senior leaders providing counsel on internal communication best practices.
  • Partner with external vendors and agencies when necessary to enhance internal communication efforts.
• Crisis & Change Management
  • Develop and execute internal communication plans for organizational changes ensuring employees are informed and supported during transitions.
  • Manage internal messaging during crises to maintain trust stability and organizational cohesion.

Requirements:

• Bachelor’s degree in communications Public Relations Human Resources or a related field.
• Minimum of 10 years of experience in internal communications or related roles preferably within large or multinational organizations.
• Experience in multilateral development banks (MDBs) or development finance institutions (DFIs) is an added advantage.
• Certifications in Internal Communications or Change Management are advantageous.
• Previous experience in investment banking private equity equity capital raising or corporate finance is a plus.
• Fluency in written and spoken English is mandatory while oral and written fluency in other international languages will be an added advantage.
• Proficiency in internal communication tools including intranet systems email marketing content management and multimedia platforms.
• Strong interpersonal skills with the ability to engage stakeholders at all levels.
• Key Performance Indicators:
  • Employee Engagement & Sentiment
  • Internal Communication Impact
  • Intranet Engagement
  • CSR Communications & Participation
  • Event Success Metrics
  • Timely Execution of Communication Plans
  • Adoption of Communication Tools
  • Crisis & Change Communications Effectiveness

Scott Fraser

Recruitment Manager Africa & Global

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.