Experience Required: 811 years Key Responsibilities : Lead the technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions. Architect and all the SOM related Objects and Workflows Design and build orchestration flows for order capture fulfillment cancellation return and payment processing. Develop and maintain automation using Flow Apex and Composite APIs for complex order lifecycle management. Integrate SOM with external systems (ERP WMS Payment Gateways SFCC etc.) using REST/SOAP APIs and middleware. Create scalable data models and ensure data integrity across order transactions. Collaborate with architects developers QA and business teams to deliver technical solutions aligned with business goals. Provide hands-on leadership and mentorship to developers conduct code reviews and enforce best practices. Monitor system performance and troubleshoot issues across orchestration flows and API interactions. Stay current with Salesforce SOM feature releases and recommend adoption strategies. Define and implement custom logic for split shipments fulfillment routing order holds backorders partial returns and refund processing. Build robust automation and extensibility using Salesforce Flows Apex triggers batch/Queue jobs Lightning Components and Platform Events. Analyze production issues perform root cause analysis and implement long-term fixes and system optimizations. Drive system monitoring observability and proactive alerting around key order flows and service interactions. Contribute to sprint planning backlog grooming and Agile ceremonies as a technical leader. Technical Skills : Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model. Expertise in: oApex LWC (Lightning Web Components) SOQL SOSL Aura oFlow Builder Process Builder (legacy) and Orchestration Flow Designer oPlatform Events and Change Data Capture (CDC) Experience with Composite API Named Credentials and secure API integration practices. Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events. Experience with integrations (REST/SOAP) to ERP payment providers and logistics systems. Experience with OAuth2 JWT and named credential-based auth flows for secure communication. Familiarity with Salesforce Core Clouds (Service Cloud Commerce Cloud B2C/B2B or Sales Cloud). Deep understanding of order-related processes: fulfillment splitting holds returns exchanges and adjustments. Strong experience with Salesforce DX Git CI/CD pipelines. Understanding of PCI compliance SCA (Strong Customer Authentication) and fraud management in order transactions. Knowledge of common middleware tools (e.g. MuleSoft Dell Boomi) is a plus. Salesforce certifications such as Order Management Accredited Professional PD1/PD 2 or Integration Architecture Designer are preferred
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