Senior Administrator - Intermediaries Office
Senior Administrator - Intermediaries Office
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Job Description
Job Summary
Job Description
What is the opportunity
We have an exciting opportunity to join our Intermediaries Office in either London Cardiff or Newcastle as a Senior Administrator.
This role reports to the Wealth and Investments Intermediaries Senior Manager and will support the Intermediaries business in delivering the teams objectives and supporting new initiatives. The Intermediaries Office Senior Administrator will work closely with colleagues across the Intermediary Channel Client Facing Business Management Regional Business Managers and Senior Business Managers.
The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Intermediary Operations Manager and when required the Business Engagement & Initiatives manager with change initiatives and in seeking process efficiency and innovation.
What will you do
Ensure Intermediaries Office team provide good client outcomes delivering against expectations and keeping all stakeholders updated.
Run the monthly rebalancing process to a successful completion.
Ensure that all mailboxes are being monitored and actively engaged whether its external communications from vendors and platforms or internal from the Intermediaries Business.
Operate in a culture of continuous improvement within the team.
Regular engagement and stakeholder management with business partners / teams to identify and deliver programmes of work including written updates such as monthly management meeting packs.
Arrange the smooth onboarding of Intermediary Firms in accordance with the Client Due Diligence Standards and within SLAs ensuring compliance with regulatory requirements including Anti-Money Laundering regulations
Representing the Intermediaries Business in various Business governance meetings and business forums as and when required.
Representing Intermediaries in change projects / working groups and business implementation readiness groups / forums.
Regular engagement/ stakeholder management with business partners / teams such as IT Change Finance Marketing Business Management Operations and others to identify direct and deliver programmes of work including written updates such as monthly management meeting packs.
What do you need to succeed
Must-have
Experience working in investment management asset management private wealth or a bank with proficient skills pertaining to Client Due Diligence.
Front Office Operations knowledge.
Experience working in Investment Management Asset Management Private Wealth or a bank.
Knowledge of Investment and Fund Management.
An understanding of technical subject matter
Strong verbal and written communication skills.
Numerate and able to define MI fit for purpose.
Nice-to-have
Degree level education
Good attention to detail
Ability to multi task
What is in it for you
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic collaborative progressive and high-performing team.
Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resums. Please do not forward resums to our employees nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resums. Please contact the Recruitment function for additional details.
#RBCBD
Job Skills
Customer Service Management Interpersonal Relationship Management Office Tools Product Knowledge Product Services Sales Sales Activities Sales Support Sales Systems TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
