Billing Analyst/ Customer Service (Office) Support - NAM

Innio

Posted on : 04-08-2025

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1 Vacancy

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Job Location

Houston - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 04-08-2025

Job Description

Description

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technologyINNIObrings our customers affordable reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet todays energy needs with 64 GW of installed capacity and more than 50000 of our powerful Jenbacher and Waukesha engines which can be found in more than 100 countries. And by harnessing our history of energy industry firsts along with the power of digital innovation we will continue to deliver for the future.

Join our team now in our NAM HQ offices in Houston Fallbrook Drive 8860

Role :

The Billing Analyst/ Customer Service (Office) Support role is integral to supporting the CSM team with a focus on billing processing within the department. Beyond billing functions this position involves managing office support tasks for the CSM (Customer Service Mgmt) Department in North America. Success in this position requires strong communication problem-solving attention to detail and a commitment to delivering high-quality service.

Essential Accountabilities :

The Billing Analyst/ Customer Service (Office) Support role requires knowledge of financial software strong data management skills attention to detail and excellent communication abilities. This position also supports office operations and coordinates tasks for smooth integration within the INNIO CSM Department in North America.

Key Responsibilities :

Billing Analyst :

Generate review and process invoices for services with accuracy ensuring compliance with company policies

Collaborate with our HQ department in Europe for Invoicing processes

Cooperate with the Regional CSMs to ensure invoice alignment for payment

Overseeing the collection of payments and working with the accounts receivable team

Investigate and address billing discrepancies and errors to ensure customer satisfaction

Maintain customer records including modifications to contact information billing address and account preference

Administer the complete lifecycle of internal and external Purchase Orders processing

Keep comprehensive records of all customer interactions billing activities and resolution actions to support audit and compliance requirements

Evaluate billing data to identify trends and areas for improvement

Office Support:

Assist the CSM Service Department in managing customer inquiries and maintaining accurate team schedules

Organize department meetings training sessions and team-building activities for the CSM Services events

Oversee service-related databases ensuring that all information remains current

Contribute to the creation of service process documentation and updates to departmental procedures

Coordinate service schedules with the CSM Service team and ensure timely communication with customers

Manage additional daily administrative tasks as needed

Qualification Requirements :

2-4 years of College/University in Accounting Finance Business or any related field

1-3 years of experience in billing processes

Business Acumen ability to make informed decisions

Basic Knowledge of Oracle SAP or comparable platforms for data entry systems

Excellent communication and organizational skills

Strong problem-solving skills and keen attention to detail

Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment

Flexibility to adjust to changing procedures

Trustworthy and ethical in handling sensitive financial and personal information

Ability to work collaboratively with cross-functional teams

Positive attitude with excellent interpersonal skills capable of building strong relationships

Knowledge of Accounting principles and understanding of basic contractual legal frameworks

Computer literate (MS Office advanced skills in Excel)

Desired :

Bachelors degree in Accounting Finance Business Administration or related field is preferred

Experience in a service-oriented business or department

Background in financial data entry and ability to analyze reports

Experience with Salesforce is advantageous

INNIO offers a great work environment professional development challenging careers and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin gender (including pregnancy) sexual orientation gender identity or expression age disability veteran status or any other characteristics protected by law.

Required Experience:

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Innio

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Billing Analyst/ Customer Service (Office) Support - NAM

Innio

Job Description

Description

Employment Type

Company Industry

Key Skills

About Company

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