- Answer telephone inquiries promptly and professionally channel to appropriate assistance and provide secretarial/administrative support to resort as needed.
- Greet members and guests in a friendly and efficient manner.
- Escort guests if needed.
- Be knowledgeable about all aspects of the facility.
- Provide information and literature on the facility in person and via telephone.
- Control entry into all areas of the facility by restricting all unauthorized individuals.
- Collect money or other suitable payment from clients for all services rendered.
- Operate a Point of Sale system.
- Treatment bookings/scheduling
- Secretarial duties
- Exercise thorough knowledge of opening and closing procedures.
- Give tours of the spa as required.
- Ensure smooth operation of receptions
- Respond to inquiries by phone and in person providing complete details of all club aspects.
- Handle special assignments.
- Coordinate sales packets when needed.
- Maintain office files.
- Assist in the administration and implementation of staff training in reception operations.
- Assist in the operation of all spa departments.
- Maintain inventory and stocking of all reception materials.
Additional Information :
- Internal: Works in harmony with all hotel employees applies rules and provides best service within the limit of the established job specification
- External: All guests suppliers/partners.
- Materials: All machinery and equipment at Front Office
More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.
Remote Work :
No
Employment Type :
Full-time