AVP, Expert Services GTM APAC
AVP, Expert Services GTM APAC
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Job Description
Role Overview
Were in growth mode across the APAC regionand looking for a seasoned strategic and high-impact Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking revenue and margin target and will be a key force behind expanding ServiceNows footprint through business transformational value-led services engagements all configured on the ServiceNow AI Platform.
You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organisationworking across functions to influence customer adoption retention and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made.
This role isnt just about growthits about AI and Business transformation. Youll be responsible for driving large complex and transformational service-led deals with some of the most strategic customers across the region while also coaching and developing your team to build those same capabilities.
What Youll Do
- Own the APAC sales strategy for Services aligning with all Field Sales Partners and Marketing to deliver a seamless landandexpand motion
- Develop and close business and technology lead transformational end to end services deals that elevate the customer relationship and accelerate business value realization
- Coach and mentor your team to identify shape scoping and close complex service engagements building long-term capability across the region
- Own and deliver against a defined Services booking revenue and margin target across APAC
- Drive consistent forecasting pipeline growth and operational discipline to support predictable bookings margin and revenue and well as qualify opportunities and scoping.
- Recruit develop and lead a high-performing GTM team with a focus on coaching development and quota & participation performance
- Partner with field teams on opportunity qualification pipeline health territory planning and account strategies
- Build deep trusted relationships with customer Csuite and internal stakeholders across functions
- Collaborate closely with Services Sales Pre-Sales Services Delivery Product Management Customer Success and Field Sales
What Success Looks Like
- Exceeded Services-led bookings revenue and margin targets across APAC
- Closed high-value transformational deals that materially impact customer strategy and platform adoption
- Develop a high-performing Services Sales team with repeatable plays for value-based selling
- Aligned regional efforts to CEGs broader KPIs influencing outcomes well beyond services sales such as NPS Attrition and Net New Licenses Sales
- Strengthened cross-functional relationships across Field Services Delivery and Customer Success
Qualifications :
What You Bring
- 20 years of enterprise software/services sales leadership in SaaS consulting or digital transformation
- Proven ability to influence outcomes across customer success consulting and sales functions
- Proven track record of developing and closing complex multi-million-dollar transformational services engagements
- Deep experience selling into CxO stakeholders with strong business case and value articulation
- A leadership style built around coaching mentoring and team development
- Create territory-specific go-to-market plans addressing varying levels of technology readiness language buying behaviour and cultural expectations across markets like Asia India and ANZ
- Strong understanding of ServiceNow solutions (ITSM ITOM HRSD CSM etc.) and services GTM motion
- Deep executive relationships and cultural fluency across APAC markets like Asia India and ANZ
- Exceptional collaboration skillscross-functional by nature driven by partnership and impact
- Strong business acumen with forecasting territory planning and strategic thinking skills
- Fluent in English; additional APAC languages a plus
Why Youll Love This
- Be at the forefront of one of APACs fastest-growing regions at ServiceNow
- Play a key role in delivering on ServiceNows Customer Excellence Group (CEG) strategy
- Lead the Services motion that directly enables customer value and company growth
- Be part of the incredible CEG APAC leadership team
- Competitive compensation package including bonus stock and benefits
- Join a fast-moving inclusive and high-performance culture focused on customer success
- A rare opportunity to build transformational customer journeys that shape the future of work
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
